We would like to emphatically point out to our clients that cruises are a specific product of tours, the conditions for which can be very different from standard tours. If we recognise that these conditions might be different for you and you might have overlooked them, we will highlight them in the text below.
What makes RIVIERA TOUR different? Your safety and security
All our tours are in tour mode. It really is safety and security for you. The vast majority of tour operators and agencies sell cruises in tour operator mode. What does this mean for you? It means that you buy your cruise directly from the cruise company and the seller is only the intermediary of the cruise and therefore has almost no responsibility not only for the product itself but also for your stay, service and happy return.
RIVIERA TOUR has all tours in the mode of TRAVEL AGENCY. Cruises with RIVIERA TOUR constitute a tour according to Act No. 159/1999 Coll., on certain conditions of doing business and performing certain activities in the field of tourism, as amended, which implements Directive (EU) 2015/2302.
You will be able to exercise all the rights that arise for you under European Union legislation relating to tours. RIVIERA TOUR will be fully responsible for the proper provision of the services included in the tour. RIVIERA TOUR is legally obliged to provide bankruptcy protection (guarantee insurance or bank guarantee) to reimburse you for payments made for services not provided due to its bankruptcy and, if the tour includes transport, to ensure your repatriation.
And with RIVIERA TOUR you can do more:
Full price - no additional charges.
All in Czech - you will receive printed, fully prepared departure instructions from us, including boarding pass, information about countries, destinations, information about services on the ship, translated menu*.
24/7 assistance service to deal with crisis situations, we will help you in case of unexpected events, communication with doctors, insurance, help you with accommodation, transport
All complaints are handled through our travel agency
We would like to warn you in advance that the organizer or cruise organizer organizes cruises and tours in different destinations around the world, which may have different laws and regulations from those in the Czech Republic or the European Union. The Customer hereby confirms that he/she is fully aware of these facts and accepts them in full. Situations may arise at various locations or places visited during the cruise-cruise or even before participation in the cruise-cruise which are beyond the control, control, change or mitigation of the organizer or the organizer of the cruise-cruise and the passenger-customer acknowledges this information with full seriousness.
To download: Všeobecné obchodní podmínky (pdf CZ)
1.1 The contractual relationship between the travel agency RIVIERA TOUR s. r. o., with its registered office at Lidečko 31,756 15, ID 25911741, VAT CZ 25911741 (hereinafter referred to as "CK") and the customer is established by the confirmation of the tour order by the CK (hereinafter referred to as "contract"). These General Terms and Conditions (hereinafter referred to as "GTC") regulate the rights and obligations of the customer's travel agency under the tour contract.
1.2 The rights and obligations of the CK and the customer are governed by the contract, the terms and conditions which form an integral part thereof, the description of the tour in the catalogue and additional offers, as well as the provisions of Sections 2521 to 2549 of Act No. 89/2012 Coll., the Civil Code, the general terms and conditions of the tour operator, the applicable price list in additional offers communicated by the CK to the customer.
1.3 All offers and products of the CK are offered as a tour within the meaning of §1b of Act No. 159/1999 Coll.
2.1 Based on the concluded contract, the tour operator is obliged to properly provide the customer with the tour and the customer is obliged to pay the full price of the tour.
2.2 The sale of the tour is understood as the moment of conclusion of the tour contract, which is concluded at the moment when the customer in the process of communication with the CK bindingly confirms the tour offer. Binding confirmation of the tour offer shall be deemed to be: the customer's signature of the submitted form tour contract within the time limit specified by the CK.
2.3 By concluding the tour contract, the customer certifies that:
(a) he/she has been sent the general terms and conditions of the CK, which form an integral part of the tour contract, together with the draft tour contract, that he/she has made himself/herself and the other passengers aware of these terms and conditions and that all customers agree to them,
(b) he has been given information detailing the tour
(c) he has been given proof of the CK's insurance against bankruptcy,
d) he was given the relevant form in accordance with Decree No 122/2018 Coll., on model forms for individual types of tours and associated travel services,
e) he/she has been provided with general information on passport and visa requirements for the trip, including approximate time limits for visa processing (applies to EEA citizens), or has been referred to his/her competent embassy for the purpose of obtaining this information (third country citizens), information on health requirements of the country of destination
(f) he/she has been given the contact details of the local representative of the CK,
(g) be informed of the identity of the operating air carrier or carriers, if already known,
(h) is authorised to conclude the travel contract, not only on his/her own behalf but also on behalf of the persons who appear to have authorised him/her to conclude the travel contract. If the customer enters into tour contracts as proxy for other persons, these persons shall be liable for the performance of their obligations and he shall be liable for the performance of their obligations. If the customer enters into tour contracts on behalf of third parties, he is liable for the fulfilment of the obligations under the contract, including the timely payment of the tour price and the provision of the necessary information. If the customer enters into tour contracts for the benefit of a person under the age of 18, he declares that he is his legal representative or that he has his consent or the consent of his legal representative if the consent of the minor is not sufficient.
(i) has been given the general terms and conditions of the tour operator and, in the case of insurance, the general terms and conditions of the insurer;
2.4.Unless otherwise stated in the detailed tour description or in the form tour contract, CK tours are designed for a group of at least 20 persons.
2.5.All tours offered by RIVIERA TOUR travel agency are in the tour mode (except for the sale of cruises in the BASIC package) and meet the legally required professional competence according to the Annex No. 3 to Act No. 455/1991 Coll., Trade Licensing Act, as amended, for this licensed trade according to the amendment to Act No. 159/1999 Coll., on certain conditions of business and on the performance of certain activities in the field of tourism
2.6 The Agency offers the possibility of direct purchase of cruises from the cruise company in the BASIC package product. The BASIC package is a direct purchase of a cruise directly from the cruise company, where the legal relationship is established between the client and the cruise company. In this case, the travel agent is only the intermediary for the sale of the cruise.
2.7 In the case of a cruise purchase in the BASIC package product, clients are strongly advised that the legal relationship is established directly between the client and the cruise company and all services and packages must be selected when booking the cruise, additional orders are subject to a fee. We also advise clients that in this case, arranging the voyage, the cruise is at the client's own risk and in case of any problems they must rely on themselves, any claims are to be resolved directly with the cruise company. In case of problems, the assistance services of RIVIERA TOUR cannot be used. Please note that in this case the client is not insured against the bankruptcy of RIVIERA TOUR.
3.1 The interested party sends the CK a request for a tour, either via the order form on the CK website or in another way, e.g. by email or telephone. Following this, the CK will check the available capacities and send the interested party a draft tour contract. If the interested party prints and signs the contract and sends it back to the CK, the CK's confirmation of the tour contract constitutes the conclusion of the tour contract.
3.2 By concluding the tour contract, the customer confirms that
a) he/she has been provided with these General Terms and Conditions, which form an integral part of the contract, that he/she has made himself/herself and other travellers aware of these terms and conditions and that all customers agree to them;
3.3 Tour prices are calculated on the basis of the exchange rates in force 30 days prior to the issue of the current catalogue price list. The price of the tour and the price of other additional services ordered are specified in the tour contract. The price includes VAT.
3.4 When signing the contract, the customer is always presented with the terms and conditions of participation in the cruise of the cruise company. By signing the cruise contract, the customer demonstrates that he/she has fully understood and accepts these conditions in their entirety and individual provisions. The customer understands that these terms and conditions may not be in accordance with Czech law.
3.5 The price of the tour is the total price, which is determined including taxes, fees and other similar monetary benefits and any other costs. If the additional costs cannot be reasonably quantified before the conclusion of the contract, the CK shall indicate the type of additional costs that may still be incurred by the customer.
3.6 The CK shall be entitled to increase the price of the tour if the following costs increase: a) the cost of transport resulting from an increase in the price of fuel or other energy sources, b) taxes, any additional similar monetary benefits or payments for tourism services provided under the tour contract by third parties not directly involved in the provision of the tour, including payments related to transport, or c) the exchange rate of the Czech crown used to determine the price of the tour. The CK shall deliver a text notification of the price increase to the customer no later than on the 20th day before the start of the tour. In the notification, the CK shall state the reason for the price increase and the calculation of the increase.
4.1 If the third party meets the conditions for participation in the tour, the customer may assign the tour contract to him. A change in the person of the customer shall be effective against the CK if the customer delivers a timely notification thereof to the CK together with a declaration by the new customer that he agrees to the concluded tour contract and that he fulfils the conditions for participation in the tour. The notice is timely if it is delivered at least 55 days before the commencement of the tour.
4.2 The tour operator shall inform the customer of the actual costs associated with the assignment of the tour contract. The travel agency shall inform the customer that in the event of an assignment of the tour contract, the cost to the travel agency for the change of name may be higher than the price of the tour.
4.3 The original customer and the new customer shall be jointly and severally liable for the payment of the tour price, the handling fee and any other costs incurred by the CK in connection with the change of customer (in particular, airfare change fee, rebooking of the name on the cruise).
5.1 The customer is obliged to pay the CK the deposit specified in the regulations of the tour contract or at least 50% of the total price of the tour (including optional services). This deposit is payable upon signing the contract. For tours with air transport, the CK requires a deposit of the minimum amount of air transport.
5.2. The supplementary payment must be paid exclusively to the prescribed account of the tour operator so that it is credited to the tour operator's account no later than 55 days before the start of the tour.
5.3 When concluding a contract with an authorised dealer, the customer shall deposit the deposit and the supplementary payment directly into the account of the CK. Charges for changes in bookings and cancellation fees are payable immediately.
5.4 In the event that the customer fails to pay the tour price by the due date, the CK is entitled to withdraw from the contract without further notice. In this case, a bill will be sent to the withdrawn customer together with the amount of the cancellation fee. If the amount of the cancellation fee exceeds the deposit paid, the customer is obliged to pay the balance within 7 calendar days from the date of the prescription. In the event of failure to pay the balance within the time limit, a contractual penalty of CZK 25,000 shall be agreed.
5.5 If the customer has the right to withdraw from the tour contract and does not use the tour, the fact that the customer has unnecessarily paid the price of the tour which he did not use is a consequence of his decision not to take part in the tour, although he had the right to do so under the contract still in force, this customer is not entitled to compensation.
5.6 All additional services which are not included in the tour price are payable on the date of conclusion or addition to the travel contract of such services and are non-refundable. These include, in particular, payments for travel and health insurance, visa arrangements, entry permits, tickets, excursions at destinations, air tickets, testing, vaccinations, transfers and other sub-services. Payments for these services cannot be claimed back from the tour operator in the event of cancellation, cancellation or withdrawal from the travel contract by the tour customer or the tour operator. Compensation for damages or refund of billed services is excluded.
6.1 In particular, the Customer shall:
a) provide the CK with the cooperation necessary for the proper provision of the services, in particular to truthfully and completely provide the CK with the information required in the contract, including any changes to such information, and to submit all necessary documents for the visa application;
b) not to take excess baggage such as surfboards, bicycles, etc. on the tour. Their transport is not included in the tour and its price;
c) ensure that minors are accompanied and supervised by an adult during the tour, and likewise that persons whose medical condition so requires are accompanied and supervised;
d) take over from the tour operator the documents required for the use of the services (tickets, vouchers, travel instructions), check them properly and follow them;
e) to arrive at the appointed time at the appointed meeting point with all the documents required by the travel instructions; f) to comply with the passport, customs, health and other regulations of the country to which he/she is travelling. If the customer is a foreigner, they are obliged to inquire about visa requirements at the embassies of the countries they are travelling to. Foreign nationals are obliged to inform the CK of any visa requirements that apply to them in the countries of the tour destinations. Any costs incurred by failure to comply with these provisions shall be borne by the customer. The customer is obliged to actively inform themselves about changes in passport, visa and health requirements of the country of destination and to comply with the legislation of the countries visited.
g) the customer who has booked the tour is obliged to comply with the obligations arising for him as a customer from the general terms and conditions of the shipping company. In the event of a breach of these conditions, CK shall not be liable. In particular, the safety conditions and the rules of timely return to the ship at the various ports of departure in the case of cruises must be observed
h) comply with vaccination or other medical obligations when travelling to countries for which they are laid down by international health regulations
i) act in such a way as not to bring the CK into disrepute.
j) pay for any damage caused to the means of transport or accommodation and other facilities where he/she has used the services provided under the tour contract;
k) not to consume or transport narcotic substances and drugs before and during the tour. This also applies to the increased consumption of alcohol which could lead to actions that could endanger, harm or restrict other participants in the tour. The customer is obliged to respect the instructions of the tour leader-delegate throughout the tour. The customer is obliged to act in such a way that his/her behaviour and actions do not interfere with the course of the tour or endanger, harm or otherwise restrict other tour participants. In case of violation of this provision, the CK has the right to exclude the customer from the tour. In such a case, the cost of return transport shall be borne by the customer in full. This provision also applies to inappropriate behaviour;
l) in the case of booking a cruise with transport and a delegate, the customer's participation is a group affair. Each customer of a cruise with transport and delegate is obliged to respect the instructions of the group delegate. If the customer fails to comply with the instructions of the delegate, fails to arrive at the designated place in a proper and timely manner, the delegate will continue the given program with the group according to the given schedule, regardless of the customer's non-attendance. In the event that the customer does not respect the instructions of the delegate or does not keep the designated place and time, this action is at the customer's expense. (m) be informed of the embarkation time each time he/she leaves the boat. The information in the instructions is for information only and the cruise company has the right to change the timetable at any time. In case of late return to the ship, the ship will not wait.
m) inform themselves about all possible risks, diseases, security and political situation in the destinations visited. CK recommends to inform yourself also on the website of the Ministry of Foreign Affairs of the Czech Republic.
6.2 In addition to the above, customers' obligations include:
a) to acquaint their participants with the contract and conditions, as well as other information they receive from the CK;
b) to ensure that all participants fulfil the basic customer obligations which require their personal interaction and which can only be carried out by the individual participant;
c) appoint a group leader in the event that, as agreed with the CK, the CK representative or delegate is not provided to accompany the group. This leader shall organise the proper provision of services by the suppliers.
e) immediately notify the representative of RIVIERA TOUR in writing of any defects or deviations from the services ordered, as soon as they are detected on the spot, and provide the necessary assistance to remedy them
f) refrain from any action that could endanger, harm or hinder other participants of the tour. In case of violation of this provision, the CK has the right to exclude the customer from the tour. In such a case, the customer shall pay the full cost of return transport. The customer who has endangered, harmed or hindered other participants in the tour shall lose the right to any compensation. This provision also applies to improper conduct.
7.1 The implementation of the tours of the CK is conditional on reaching the minimum number of customers specified in the catalogue for the respective tour. If this is not stated, a minimum number of 20 participants is set.
7.2 CK is obliged to inform the customer of the cancellation of the tour due to not reaching the minimum number of customers at the latest
a) twenty days before the start of the tour in the case of trips lasting more than six days,
b) seven days before the start of the tour in the case of trips lasting between two and six days,
c) forty-eight hours before the start of the tour in the case of journeys lasting less than two days. In this case, participants shall receive a full refund.
7.3 The tour operator has the right to cancel the tour if unavoidable and extraordinary circumstances prevent it from carrying out the tour. In this case, the participants will be refunded the amount paid less the expenses incurred.
7.4 The tour operator has the right to cancel the tour for reasons of
a) threat to the tour by force majeure
b) for objective reasons, e.g. armed conflict or natural disaster
c) for any other reason.
d) due to changes in itineraries, political and security situation in countries or destinations
e) in the event that the customer damages the reputation of the CK, or attacks or otherwise harms the CK
7.5 The delegate has the right to exclude from the group persons who disturb the smooth running of the cruise or tour or do not observe the rules of good behaviour or persons who are drunk. In the event of a gross violation of the rules of good behaviour, verbal assault or insults to other persons or alcoholism, the delegate or the captain of the ship has the right to cancel the cruise - tour to the client on the spot, without any claim for damages, compensation or compensation.
8.1 The Customer may withdraw from the tour contract at any time before the commencement of the tour. However, the Agency is entitled to charge the cancellation fees.
8.2 The Customer is not obliged to pay the CK the cancellation fee according to article 9 in the following cases:
a) the CK has withdrawn after cancelling the tour for not reaching the minimum number of participants;
b) the CK has cancelled the tour and withdrawn after being prevented from fulfilling its obligation by unavoidable and extraordinary circumstances and has notified the customer of the cancellation without undue delay before the tour commences.
8.3 In these cases, the CK is obliged to refund to the customer all payments made by or on behalf of the customer without undue delay, but no later than 14 days after the cancellation of the tour contract and the billing made by the CK. In the situation referred to in 8.2 (a), (b), the CK shall not be liable to the customer for damages.
8.4 In all other cases of withdrawal from the tour contract, the customer shall be obliged to pay to the CK a severance payment
8.5 The effects of withdrawal from the tour contract shall commence upon delivery of the notice of withdrawal to the other party.
9.1 The customer shall deliver the written notice of withdrawal to the headquarters of the CK. In the notification, the customer shall state his/her name, surname, address and tour number. The effects of the withdrawal shall commence on the date of delivery of the notice of withdrawal. The form can be found at www.rivieratour.cz or on request.
9.2 If the reason for the customer's withdrawal is not a breach of the CK's obligations or if the CK withdraws from the contract before the commencement of the tour for reasons of the customer's breach of obligations, the customer is obliged to pay the CK a severance payment in the amount of:
30% of the total amount of the tour, but at least CZK 3500 per person within 141 days before departure.
40% of the total tour price from the 140th day to the 110th day before departure
50% of the total tour price from the 109th day to the 100th day before arrival
60 % of the total tour price from the 99th day to the 80th day before arrival
70 % of the total tour price from the 79th day to the 69th day before arrival
80 % of the total tour price from the 68th day to the 59th day before arrival
90 % of the total tour price from the 58th day to the 45th day before arrival
100% of the total price of the tour from the 44th day before departure and if the customer cancels the tour on the day of departure, fails to show up for departure or misses departure. The complete tour contract for the entire cabin is always valid and it is not possible to cancel an individual person in a cabin!
9.3 For tours and cruises with airline service, the cancellation fee is 100% at the time of purchase.
9.4 At the same time, the tour operator is obliged to return to the customer everything received from the customer to cover the price of the tour according to the cancelled contract and the calculation of the fees. The CK has the right to offset the cancellation amount against the deposit or price paid.
9.5 In determining the number of days for the calculation of the cancellation fee, the day on which the effects of the cancellation occurred shall be included in the number of days. The day of departure, departure or embarkation shall not be included in the number of days.
9.6 In the event of a cancellation covered by the insurance policy, the notification to the CK must be made at the same time as the notification to the insurance company. Any differences between payments and between the amounts owed by the customer and those paid by the insurance company will be borne by the customer.
10.1 The consent of the CK is required for any change to the contract. For changes in the person, address of the customer, date or place of stay, flight, date of return or cruise, etc., the CK charges a fee according to the valid price list. All such changes, if requested by the customer, will be made subject to the customer paying any costs incurred.
10.2 In the event that the CK confirms that changes can be made, the Customer shall immediately send back to the CK the original travel documents and check-in instructions issued in full. In the event that the customer fails to return the original departure instructions, in particular the ticket, boat or boarding pass, the CK cannot make the requested change to the booking.
10.3 Changing a person's name for air tours is not possible - only on request.
10.4 Group bookings cannot be cancelled, even in part.
10.5. If for any reason the tour has to be changed, whether in terms of programme, timing or due to unforeseen situations (war, natural disasters, floods, diseases or pandemics, political or security situation in the country...), the travel agency will offer the client the possibility of rescheduling the cruise or issuing a voucher for another cruise together with a bonus. In the case of issuing a voucher with a bonus, the client has the option to refuse the voucher. The customer must notify the company directly or through their sales representative in writing within 7 days after receipt of the voucher. If they fail to do so, the voucher for the next cruise is valid including the bonuses awarded and the original travel contract is cancelled in its entirety. The issued voucher cannot be financially compensated or refunded, but must be used for further services of the travel agency. The issued voucher can be divided between the different services of the travel agency, in agreement with the travel agency. The voucher is non-transferable. The voucher is insured against bankruptcy of the travel agency.
11.1.CK reserves the right to make minor changes in its contractual obligations. The CK is obliged to notify the customer of the change in text form in a clear and comprehensible manner. Non-substantial changes do not entitle the customer to withdraw from the tour contract.
11.2 If the CK is forced to change the conditions of the tour substantially before the start of the tour for objective reasons (e.g. armed conflict or natural disaster) or if the CK cannot meet the customer's special requirements specified in the contract, the CK shall propose to the customer an amendment to the tour contract. If the price of the tour is to be changed as a result of the amendment to the tour contract, the CK shall also state the amount of the new price in the proposal referred to in the previous sentence. The customer has the right to decide whether to accept the change to the travel contract. If the customer does not agree to the change in the travel contract, he/she shall have the right to withdraw from the travel contract within 5 days of the date of delivery of the notification of the change. If the customer does not withdraw from the travel contract within this period, the customer shall be deemed to have accepted the change to the travel contract. Together with the submission of the proposal to change the commitment, the CK shall provide the customer in a clear, comprehensible and distinct manner and without undue delay with information recorded in text form, namely
a) the impact of the proposed changes on the price of the tour
b) the period within which the customer may withdraw from the tour contract
c) the consequences for the customer of not withdrawing from the travel contract in time
d) details of any alternative tour and its price.
11.3 The main elements of the tour, such as the total price of the tour, the method of payment, the minimum number required for the tour to take place and the period within which the CK may withdraw from the tour contract or the amount of the cancellation fee may only be changed with the express consent of the customer.
11.4 Changes to the departure or arrival times specified in the tour contract should not be considered significant if they would cause the customer considerable inconvenience or additional costs, for example in the case of changes to transport or accommodation. Changes in departure and arrival times must also be taken into account in relation to the current traffic situation or the effects of weather, strikes or unforeseeable events.
11.5 The tour operator reserves the right to change the programme in terms of subject matter and timing for reasons arising from extraordinary, unforeseeable and insurmountable obstacles that arise independently of the provider's will (adverse weather, natural disasters, air accidents, traffic accidents, storms, floods and earthquakes, shipping accidents, ship or boat accidents, war, state of war, strike, terrorist attack, change in the political situation in the country, etc. ) or caused by a foreign person or customer. In such cases, CK has the right to change, modify or reschedule the tour to another more suitable date in order to preserve the safety and health of the clients. In this case, the contract cannot be withdrawn from or considered as a defect of the tour.
11.6. The customer buys the tour-cruise as a whole and not as a tour to a partial destination. In the case of tours to regions where the current security situation may require a change in the itinerary or cruise, there is no breach of the tour contract if there is a deviation in the itinerary of the originally planned cruise. The customer acknowledges that any such deviation from the originally planned itinerary is made for the purpose of maintaining his/her safety and health. In this case, the contract cannot be cancelled or considered as a defect in the tour.
11.7 On a tour with transportation, many times the first and last days are primarily for transportation, transfers and accommodation and are not considered full vacation days.
11.8 A request for a change (of name, date, accommodation category, etc.) by the customer constitutes a proposal to amend the tour contract, which may not be accepted by the tour operator or is subject to availability and is subject to a charge. The CK charges for changes in the person, address of the customer, date or place of stay, flight, date of return or cruise, etc. according to the valid price list. The travel agency also charges the customer for any additional costs incurred by the travel agency from its suppliers in connection with the change of the travel contract (e.g. rebooking fee, cancellation fee for cancelling the ticket and purchasing a new one, etc.).
11.9. In case the CK confirms the possibility of making changes, the customer is obliged to immediately send back to the CK the original travel documents and check-in instructions in full. In the event that the customer fails to return the original departure instructions, in particular the ticket, boat or boarding pass, the CK cannot make the requested change to the booking
11.10. RIVIERA TOUR is entitled to make operational changes to the programme and services provided before and during the tour if it is not possible to ensure that the originally agreed programme and services are maintained. The customer purchases the tour-cruise as a whole and not as a tour to a partial destination. The customer fully understands that the cruises are tours to regions, destinations and/or countries where the current security, political, natural or pandemic situation may necessitate a change in the itinerary or cruise or even a rescheduling of the entire tour and there is no breach of the tour contract if there is a deviation in the originally planned itinerary or cruise date. The customer acknowledges that any such deviation from the originally planned itinerary is made for his/her safety and health and is included in the tour programme. These provisions also apply to other services related to this situation. In this case, the contract cannot be cancelled or considered as a defect in the tour. In the event of the need to reschedule the tour, the customer has the right to accept the newly offered tour date or to choose to reschedule to another tour on a date of their choice from the tour operator's offer. In this case, the advance payments paid will not be refunded and will be automatically transferred to the alternative tour.The customer can also request a voucher for another cruise in the value of the deposit already paid. The Agency will issue the voucher within 10 days of the request. All issued vouchers are insured against bankruptcy.
11.11. In the event that local authorities, whether in the Czech Republic or in the countries or destinations visited, impose regulations or rules restricting the client or the travel agency, the client shall fully accept and respect these regulations and rules. These provisions also apply to other services related to this situation. In this case, the contract cannot be cancelled or the situation cannot be considered as a defect of the tour.
12.1 The tour operator is responsible for the course of the tour in accordance with the programme, the agreed quality and standard of services. CK draws attention to the specifics of boat tours. A ship is a machine on which vibrations, rocking, noise from engines, aggregates, etc., which are transmitted on board or in the cabins, may be generated during the cruise or in port. In addition, noise from passengers' cabins or musical productions may be generated. Neither the CK nor the cruise company can change this situation. Such complaints or claims are excluded. These facts do not constitute a defect in the tour.
12.2 The CK is responsible for the proper provision of the tour. In the event that the scope or quality of the service is lower than agreed, the customer shall communicate this fact to the CK delegate or other employee or representative of the cruise organiser so that a remedy can be arranged without undue delay, preferably on the spot. If the delegate is not present on the tour, the customer is obliged to inform the CK of the defects by calling +42 0 603 225 383 or by email. At the same time, the customer shall set a reasonable time limit for rectification of the defect, unless the CK refuses to rectify the defect or immediate rectification is required. For this purpose, the customer shall immediately contact the delegate, if present on the tour, or a representative of the cruise organiser. The customer undertakes to draw up with the delegate a record of the detected defect of the tour (complaint report) containing at least: the customer's identification data, a description of the defect of the tour and a request for the method of settlement.
12.3 The Customer acknowledges that the application of the defect on the spot will allow the defect to be rectified immediately, while the delay in time makes it more difficult to assess and properly handle the claim.
12.4 The CK shall rectify the defect in the tour unless this is not possible or the rectification of the defect requires disproportionate costs in view of the extent of the defect and the value of the travel services concerned.
12.5 In the event of a material defect in the tour after departure, CK shall offer the customer a suitable alternative solution at no additional cost; this also applies in cases where the customer's return to the place of departure is made by means other than the agreed method. If the proposed solution is of a lower quality than that specified in the travel contract, the CC shall grant the customer a reasonable discount. The customer may only reject the proposed solution if it is not comparable to what was agreed in the travel contract or if the discount granted is not reasonable. In this situation, if the tour includes transport, the CK is obliged to provide the customer with equivalent transport to the place of departure or to another place agreed between the parties without undue delay and at no additional cost to the customer.
12.6 If, due to unavoidable and extraordinary circumstances, it is not possible to ensure the return of the customer in accordance with the travel contract, the travel agency shall bear the cost of the necessary accommodation, preferably in an equivalent category, for a maximum of three nights per customer.
12.7 If the customer requests a discount, he/she must do so without undue delay with the CK. The customer shall not be entitled to a discount on the tour price if there are circumstances on the customer's side which result in the customer not using the tour or part of it.
12.8 The CK undertakes to settle the complaint within 30 days of its submission or from the date of the end of the tour if the complaint was submitted on the tour and was not settled on the spot.
12.9 The CK is not liable for the level of services ordered by the customer on the spot from external service providers or for damages and injuries caused in this connection.
12.10. In the event that, as a result of hotel re-booking, it becomes necessary to accommodate the customer in another hotel, accommodation will be made in a hotel of the same or higher category.
12.11. The customer is obliged to provide the necessary cooperation to settle the complaint, in particular to provide information, submit documents proving the factual situation, the goods complained of, specify their requirements as to the reason and amount, etc. If the nature of the matter so requires, the customer must allow the guide or other employee authorised by RIVIERA TOUR and the service provider's representative access to the area provided for accommodation, etc., in order to ascertain the validity of the complaint.
12.12. In cases where the complaint is judged to be wholly or partially justified, the settlement of the complaint shall consist of the free rectification of the defect in the service or, where possible, the provision of a replacement service. Otherwise, the CK will provide a reasonable discount on the price of the defective service.
12.13. In cases where the complaint is judged to be unfounded, the customer is informed in writing of the reasons for the rejection of the complaint.
12.14. The CK is not responsible for the programme and conduct of optional tours organised by local agencies, even though they may cooperate with shipping companies.
12.15. Changes and deviations of individual services of the CK from the agreed content of the contract are permissible in objective cases. This includes, in particular, changes in the mode of transport, airline, type of aircraft, route and flight dates, or the programme during the tour.
12.16. CK is not liable for any delays and warns of the possibility of delays due to technical reasons, adverse weather conditions or congestion of air corridors. Customers must take into account the possibility of delays when planning connections, holidays, business dates, etc. CK is not liable for any damages that may be incurred by the customer as a result of such delays.
12.17. The CK reserves the right to change the programme in terms of subject matter and time for reasons arising from extraordinary, unforeseeable and insurmountable obstacles arising independently of the provider's will (adverse weather, natural disasters, air accidents, traffic accidents, storms, floods, floods and earthquakes, shipping accidents, ship or boat accidents, war, state of war, strike, terrorist attack, change in the political situation in the country, etc. ) or caused by a foreign person or customer. In this case, the contract cannot be cancelled or the situation cannot be considered as a defect of the tour.
12.18. In the case of a tour with transport, often the first and last days are primarily for the provision of transport, transfers and accommodation and are not considered as full holiday days. In this sense, a claim for a shortened stay cannot therefore be made.
12.19. If the tour includes the service of a technical delegate, this shall be understood as the delegate's assistance during embarkation and disembarkation, as well as information meetings on board regarding the ship's programmes, programme activities on board and the delegate's assistance in negotiations with the cruise company. The technical delegate is in no way a destination guide, translator or interpreter.
12.20. If the customer fails to show up or misses a departure or departure, the CK is entitled to a full refund of the tour price. The customer is obliged to inform himself of the embarkation time at each disembarkation. The information in the instructions is for information only and the cruise company has the right to change the cruise schedule at any time. In case of late return to the ship, the ship will not wait and the customer is not entitled to any compensation or to claim any discounts or refunds. In this case, the contract cannot be cancelled or considered as a defect of the tour.
12.21. RIVIERA TOUR is entitled to make operational changes to the programme and services provided before and during the tour if it is not possible to ensure that the originally agreed programme and services are maintained. The customer purchases the tour-cruise as a whole and not as a tour to a partial destination. In the case of tours to regions where the current security situation may require a change in the itinerary or cruise, there is no breach of the tour contract if there is a deviation in the originally planned itinerary. The customer acknowledges that any such deviation from the originally planned itinerary is made for his/her safety and health and is included in the tour program. These provisions also apply to other services related to this situation. In this case, the contract cannot be cancelled or considered as a defect in the tour.
12.22. If the customer does not show up or misses the departure, the travel agency RIVIERA TOUR is entitled to a full refund of the tour price.
12.23. In the event of a dispute arising in connection with the contract (for the tour), the customer, who is a consumer, has the right to an out-of-court settlement with the Czech Trade Inspection Authority. Detailed information on the conditions for out-of-court dispute resolution is available at www.coi.cz.
12.24. A customer who has purchased goods or services via the Internet and is a consumer may use the online dispute resolution platform to resolve the dispute. More detailed information on the terms and conditions of online dispute resolution is provided at http://ec.europa.eu/odr.
12.25. In the event that the customer has supplied the travel agency with incorrect data, travel and passport details, the customer shall be fully responsible for this.
12.26 In the case of minor children travelling accompanied by only one parent or guardian, the parent or guardian is required to carry a duly completed and notarised form of consent from the legal guardian for the child's travel. The form can be found at www.rivieratour.cz or upon request.
12.27. If, due to unavoidable and extraordinary circumstances, it is not possible to ensure the return of the customer in accordance with the travel contract, the travel agency shall bear the cost of the necessary accommodation, preferably in an equivalent category, for a maximum of three nights per customer. A travel agent may not rely on unavoidable and extraordinary circumstances if such circumstances cannot be relied on by the carrier concerned under the applicable Union legislation.
12.28 The customer shall at all times act in such a way as to prevent damage or injury to himself, other customers, the CK and its business partners. For example, in accordance with this rule, a customer should not embark on a tour if he shows signs of contagious illness.
12.29.The CK is liable for damage and injury caused by its or its providers' breach of duty. The CK shall not be liable for damages if they are caused by the customer, by a third party not connected with the provision of services or by an extraordinary unforeseeable and insurmountable obstacle arising independently of the provider's will.
12.30. If an international treaty to which the Czech Republic is bound allows for a limitation of the amount of compensation for damages arising from a breach of an obligation under the treaty or the terms of compensation, the CK shall pay damages only up to the amount of this limitation. The CK's obligation to pay damages is limited, except for culpable damage or personal injury. The limitation period for the customer's right to compensation is 2 years.
12.31. The customer is obliged to notify the carrier of the loss, damage or late delivery of the baggage in air carriage as soon as the deficiencies are discovered.
If the CK has incurred damage due to a breach of duty by the customer, e.g. costs incurred in connection with assisting a sick or injured customer, dealing with the loss of his/her travel documents, providing extra transport and accommodation in this connection, damage to accommodation facilities or means of transport, the customer is obliged to compensate for this damage in full.
12.33.CK recommends that customers take out appropriate insurance to cover the costs associated with the termination of the travel contract (cancellation insurance) or the costs of assistance including repatriation in the event of accident, illness or death (travel insurance).
12.34. Hotel restaurant closures, regulations due to security reasons or restrictions on visiting destinations due to security, health, pandemic or war conditions are normal risks of life and do not entitle to a discount on the tour price
12.35. Contact with an employee infected with another disease is not a defect in the tour and does not entitle the tour to a discount
13.1 The organiser of the cruise is: MSC CRUISES S.A.,Avenue Eugene Pittard 40,Geneva,Switzerland
13.2 All complaints about the service on board the ship must be addressed directly on board the ship at the reception or directly with the ship's management. Complaints about services after return to the travel agent are not possible except for the confirmation of legitimate complaints by the cruise company for further handling
13.3 Excursions in destinations purchased from MSC Cruises are organised by local organisations. All claims for excursions if they do not correspond to the prescribed program must be made directly on board the ship to the excursion desk, which will decide on the validity of the claim and any compensation. The tour operator is not allowed to change or interfere with the excursion programme in any way. It is not possible to make a complaint to the tour operator after the return.
14.1 Boarding is usually no later than 30 minutes before the boat leaves the port. If the client misses boarding the ship or the departure of the bus, the ship or the bus will not wait for you. In this case, the client is not entitled to any compensation. All costs associated with this situation will be charged to the account of the delayed customer.
15.1 If, after the start of the tour, the customer finds himself in difficulties or if, due to unavoidable and extraordinary events, it is not possible to ensure the customer's return in accordance with the tour contract, CK shall immediately provide assistance to the customer, in particular by:
(a) providing details of medical services, local authorities and consular assistance;
(b) assisting with the facilitation of remote communication;
(c) helping to find alternative travel arrangements.
15.2 If the customer has caused the difficulties himself, the travel agency may claim reasonable compensation for the costs actually incurred.
15.3 This provision does not apply to clients who have purchased a BASIC package.
16.1 The Customer shall at all times act in such a way as to prevent damage or injury to himself, other Customers, CK and its business partners.
16.2 The CK shall only be liable for damage and injury caused by its or its providers' breach of duty. Even then, however, it shall not be liable for damages if they are caused by the customer, by a third party not connected with the provision of services or by an extraordinary unforeseeable and insurmountable obstacle arising independently of the provider's will.
16.3 If an international treaty to which the Czech Republic is bound allows for a limitation of the amount of compensation for damages arising from a breach of an obligation under the contract or the terms of compensation, the CK shall pay the damages up to the amount of this limitation. The customer shall immediately claim the loss, damage or late delivery of luggage in air transport directly from the carrier.
16.4 If the CK has incurred damage due to the customer's breach of duty, e.g. costs incurred by the CK in connection with assisting a sick or injured customer, dealing with the loss of the customer's travel documents, providing extra transport and accommodation in this connection, damage to the accommodation premises or means of transport, damage to another customer, the customer is obliged to compensate the CK for this damage. If the CK has averted damage that threatened the customer, it shall be entitled to compensation for the reasonable costs it has incurred in this connection and for the damage it has suffered, to the extent proportionate to the threatened damage.
17.1 The Customer may carry one main baggage with a maximum weight of 25 kg (air transport 23 kg, unless otherwise stated). At the time of carriage, the baggage must be labelled with a label inside the baggage and also on the outside of the baggage, giving basic identification details of the customer including address and telephone number. Each piece of luggage must be locked with a lock. Valuables, jewellery, computers, cameras, glass bottles, guns, knives are expressly forbidden in luggage.
17.2 The Customer may carry 1 hand luggage and a laptop with a maximum total weight of 12 kg. Weapons and knives may not be carried in hand luggage.
17.3 The customer is obliged to take proper care of the luggage entrusted to him/her and to look after it with all due diligence so that it is not lost, misplaced or stolen.
17.4 In the event of damage to the luggage, a basic lump sum compensation of up to a maximum of CZK 800 for canvas luggage and a maximum of CZK 1100 for leather luggage is provided. In the event of damage to luggage, a note must always be made upon disembarkation at the port. Without such a record, the claim for compensation for damaged luggage is forfeited.
17.5 In the event of loss of luggage, a basic lump sum compensation of maximum CZK 15,900 per luggage is provided. In the event of loss of luggage, a note must always be made at the port of disembarkation or by the local police. Without such a record, the claim for compensation for the damaged luggage is forfeited.
17.6 Plastic and shell luggage is absolutely unsuitable for transport by bus, air and during embarkation and disembarkation. Neither the Agency nor the cruise company shall be liable for damage, partial damage or destruction or loss of plastic or shell luggage including its contents. Claims for any compensation in this case are completely excluded.
18.7 The Agency is not liable for handling, damage or loss of luggage during embarkation or disembarkation, or during transfers, air and other transport.
18.1. The CK is insured against bankruptcy within the meaning of Act No. 159/1999 Coll. On the basis of this insurance, the customer is entitled to claim insurance benefits from the insurer in the event that the CK does not provide transport from the place of stay to the place of departure as a result of bankruptcy, does not refund the deposit paid or the price of the tour that did not take place, does not refund the difference in price if the tour was only partially realized.
18.2 This provision does not apply to clients who have purchased a BASIC package.
19.1 The price of catalogue tours does not include travel insurance, such as insurance for medical expenses abroad. The insurance is only with the air carrier. The airline assumes all liability for damage or loss of baggage during air transport. CK strongly advises you to take out at least medical expenses insurance abroad with a well-known travel insurance company. This insurance can be arranged directly with the insurance company. For cruises at sea, CK strongly recommends taking out insurance with an insurance company that covers cancellation of the trip - cancellation, death, permanent disability, liability for damage to health and property, baggage, interruption of the trip. The travel agency is only an agent for securing the insurance. In the event of a claim, the customer shall contact the insurance company directly.
19.2 The CK strongly recommends that customers take out medical insurance with a minimum limit of cover of EUR 100,000. Please note that in the event of rescue work and possible transfer from the ship to a medical facility on land, the amount of the limit of cover is guideline. In the event that the customer has not taken out insurance through the CK or the customer has not provided the CK with the name of the insurance company and the policy number, the CK cannot act for the customer.
19.3 Every passenger is obliged to take out health and travel insurance which includes intervention on board the ship on the high seas. Confirmation of insurance must be in English and must be submitted to the travel agent at least 40 days prior to departure. In the event that the passenger fails to provide the relevant insurance in English, he/she will not be checked in and cannot participate in the tour. In such a case, any compensation for damages or injury incurred is excluded.
19.4 The Agency offers the client appropriate travel insurance for the tour-cruise. However, it is up to the client's free will whether to use this insurance or to arrange travel insurance individually.
19.5 The Agency offers the insurance only as an insurance intermediary and is not responsible for the insurance claim or the settlement of the insurance claim or the services of the insurance company. The travel agency has no right to interfere in the insurance company-client relationship.
20.1 The level and speed of service provided by the staff of hotels/lodges and other accommodation facilities shall be in line with local customs and the mentality of the population. Therefore, it is necessary to reckon often with less experience and a certain casualness, but on the other hand often with a very friendly and kind attitude. If the hotel/boat includes a heated swimming pool, it should be taken into account that the pool is not always actually heated, and this depends mainly on the decision of the hotel management. Not all hotels/lodges have a pool with a cleaning/filtering facility and therefore the pool must be drained and cleaned at higher temperatures. It is therefore necessary to take into account that the pool may be out of use for a certain period of time. The number of sunbeds and umbrellas does not always correspond to the capacity of the hotel/boat. Such complaints or claims are excluded.
20.2 Cruises at sea are governed by the terms and conditions of the cruise company operating each cruise. In this case, any complaints must be resolved directly with the cruise company operating the cruise.
20.3. Reservation of seats on the bus is possible on request. CK is not bound by this reservation and seats on the bus or plane are allocated according to the current capacity. Priority is always given to families with children and people with disabilities. In the case of transport to the port by CK bus, a time allowance of 5 hours is planned in case of unexpected events. For air transportation, the airline decides the seating arrangements and the tour operator has no control over the seating arrangements on the aircraft. The passenger acknowledges this.
20.4 Cabins on the ship are allocated by the cruise company and the CK has no control over this situation. In case you are interested in booking a fixed (guaranteed) cabin, this is only possible upon signing the contract for an additional fee according to the current tariff.
20.5 There are occasions when some of the restaurants on the ships are overcrowded at certain times. We recommend that you follow the daily schedule to avoid these unpleasant situations, which are beyond the control of the cruise company or the CK. Such complaints or claims are excluded. In particular, we draw your attention to the fact that the buffet restaurants count on this type of service and service. It is assumed that the client will pick up his/her own food and beverages and will also put away the used dishes in a designated place.
20.6. World languages can be spoken on board. Czech language is not spoken on the ship. Also the daily programmes are not in Czech. On cruises with transportation and a delegate, the delegate will inform you verbally or on the information board about what is happening on the ship, the activities on the ship and the destinations.
20.7. If the services as specified in the travel contract are provided by the tour operator's technical delegate, or the programme during the tour, for group tours with a technical delegate, unless otherwise specified in the tour description, or also other services specified in the travel contract, unless otherwise specified in the contract or catalogue, the service of the technical delegate means the assistance of the delegate during embarkation and disembarkation, as well as information meetings on the ship regarding the programmes, programme activities on the ship and the assistance of the delegate in negotiations with the cruise company.
20.8 The technical delegate is in no way a destination guide. The Technical Delegate is not authorized to translate the guides' explanations during any excursions.
20.9 The cruise company has the right to change and sometimes in the evening it is not yet determined exactly where the ship will dock the following day. In case of a change, the CK is not able to influence this situation. Such complaints or claims are excluded. The customer-passenger buys the tour-cruise as a whole and not as a tour to a partial destination.
20.10. The cruise company reserves the right to change the sailing circuit or part of the sailing circuit at any time. The cruise company reserves the right to change individual berthing times in port and to change the itinerary of the cruise or the ship. In this case, RIVIERA TOUR CK has no possibility to influence and change this situation. In such case of changes, the client is not entitled to compensation, discount on the cruise price or the possibility of cancellation. The client expressly agrees to this provision. Such complaints or claims are completely excluded. In this case, the contract cannot be cancelled or considered as a defect of the tour.
20.11. Any changes to the itinerary, late disembarkation and/or embarkation, etc., are permissible and included in the tour price and must be taken into account. If such an event affects other booked services, excursions, transfers and services, the customer is not entitled to compensation or a discount on the tour price. The customer acknowledges that any such deviation from the originally planned itinerary is made for his/her safety and is included in the tour program.
20.11. Any changes to the itinerary, late disembarkation or embarkation, etc., are permitted and included in the tour price and must be taken into account. If such an event affects other booked services, excursions, transfers and services, the customer is not entitled to compensation or a discount on the tour price. The customer acknowledges that any such deviation from the originally planned itinerary is made for his/her safety and is included in the tour program.
20.12. The cruise companies shall indicate the categorization of their ships in the style*. The standard of accommodation and service on the ships is usually *** hotel. If the ship is marked with a higher *, these services are provided at that level only for the AUREA or YACHT CLUB category.
21.1 Customers must have passports that are valid for the duration of the cruise and for 6 months after the date of its termination. Some countries, namely Russia and the USA, require machine-readable passports with a digital photograph. Customers are required to enquire about passport and visa requirements in each country visited. CK is not responsible for incomplete or incorrect travel documents. No travel document other than a passport is acceptable
21.2 CK does not guarantee any customer to obtain a visa; it is the responsibility of each individual customer to obtain a visa. In the event that the CK provides the client with an entry visa or Estu (USA), this does not mean that the client will be admitted to the country visited. Please note that the travel agency has no control over this situation and is not responsible for it. Any costs or damages caused by this situation will be charged to the client's account only and it is unacceptable to ask for any compensation or discounts from the travel agency.
21.3 Passports must be carried by each customer and children.
21.4 The customer must provide the CK with the correct passport details at the time of conclusion of the contract. In case it is not possible to deliver the passport data when signing the contract, the customer must deliver the passport data to the CK no later than 55 days before embarkation. After this time, the sending of late passport data will be charged according to the prices listed in this catalogue.
21.5 If passport data is not received no later than 55 days prior to embarkation, no boarding pass will be issued and the cruise/departure will not be allowed to proceed. In this case, the customer is obliged to pay the full contract price without any claim for compensation.
22.1 The Customer declares that he is capable of sea and air travel. The Customer further undertakes not to interfere with the safety or comfort of the ship, aircraft or other customers. Any customer whose medical condition could adversely affect his/her fitness to travel must provide a medical certificate before booking.
22.2 The Carrier does not have suitable facilities for childbirth on board the ship. The cruise company will not accept a booking from any customer who has reached her 28th week or more of pregnancy during the cruise. Pregnant customers who have not reached their 28th week of pregnancy must obtain a medical certificate certifying their fitness to travel before embarkation. The Company and the Carrier expressly reserve the right to refuse boarding or boarding to any customer at a high stage of pregnancy without incurring any financial obligation as a result of such refusal.
22.3 The Company and the Carrier reserve the right to require any Customer over 70 years of age to produce a medical certificate confirming his fitness to sail the Boat. It is important for the safety and comfort of all customers who are handicapped, sick, have limited mobility or are disabled that they are given the fullest possible information when making a booking. Customers with physical or mental disabilities who require special care or assistance (including wheelchair users) must inform the Company in writing prior to booking of the nature of their disability, the medical equipment they wish to bring on board and any medical or other assistance they may require. Some customers may need to be accompanied on the tour. The Company reserves the right to refuse any customer who has not informed the Company of their disability or the need for an escort, as well as any customer who, in the opinion of the Company or the carrier, is unfit to travel or whose condition may endanger themselves or other customers. If the carrier, the master or the ship's surgeon believes that a customer is unfit for travel for any reason, that he may endanger the health or safety of others, that he may cause permission to land to be refused at any port, or that he may render the carrier liable for support, assistance or repatriation, the master shall have the right to refuse to embark, disembark or transfer such passenger to another cabin or stateroom at any port. The ship's doctor shall have the right to administer first aid and any medicine, drug or other substance to the customer, to place him in a ship's hospital or similar facility in any port or to isolate him in such a facility, provided that the ship's doctor or the master deems such action necessary.
23.1 The Customer understands that the CK is entitled to process his/her personal data for the purpose of fulfilling the tour contract and for the purpose of fulfilling legal obligations in the following scope: name, surname, birth number, type of travel document, travel document number, expiry date of the document, bank account, date of birth, place of residence, e-mail and delivery address. All personal data will be stored only for the period prescribed by law or for as long as necessary.
23.2 For the purposes of the performance of the tour contract, the information referred to in Article 22.1 will also be provided, to the extent necessary, to the suppliers of the CK listed in the documents available to the customer (in particular the cruise company, hotels, delegates, ...). If the tour destination is located outside the European Economic Area, the customer acknowledges that the customer's personal data will be provided to the recipients of the personal data in that third country (in particular hotels) or another third country (in particular airlines). Information on whether there is a European Commission decision on adequate data protection and on the appropriate data protection safeguards for the transfer of personal data to a third country will be provided by the CK at the customer's request.
23.3 The Customer acknowledges that the CK is obliged to transfer the Customer's personal data for the purposes provided for by law, to the extent and under the conditions provided for by applicable law.
23.4 By concluding the tour contract, the customer acknowledges that the CK is entitled to send him commercial communications pursuant to Act No. 480/2004 Coll., on certain information society services. The CK is entitled to send commercial communications by SMS, MMS, e-mail, post or by telephone. The customer can object to the sending of commercial communications at any time, either at the address of CK RIVIERA TOUR s.r.o., Lidečko 31,756 12 or by email [email protected] or unsubscribe in the email messages in the footer of the email. In this case, CK will not send further commercial communications to the customer or otherwise process the customer's personal data for direct marketing purposes.
23.5 The Customer acknowledges that, as a data subject, he/she has in particular the following rights:
a/ To request from CK access to, rectification or deletion of personal data concerning him/her, or to request restriction of the processing of personal data, to object to the processing of personal data, as well as the right to data portability.
b/ Request that the CK restrict the processing of his/her personal data if (i) he/she denies the accuracy of his/her personal data for the time necessary for the CK to verify the accuracy of his/her personal data; (ii) the processing of his/her personal data was unlawful, but he/she does not request the deletion of his/her personal data, but the restriction of its use; (iii) CK no longer needs his/her personal data for the purposes of the processing but the customer requires it for the establishment, exercise or defence of his/her claims; or (iv) he/she objects to the processing, pending verification that CK's legitimate grounds outweigh his/her legitimate grounds. If the processing of his/her personal data has been restricted, his/her data may only be processed, except for storage, with his/her consent.
c/ The right for the CK to notify all rectifications, erasures and limitations of the processing of his/her personal data to its suppliers, in particular hotels and airlines, who also process his/her personal data, unless this proves impossible or requires disproportionate effort.
d/ lodge a complaint with the supervisory authority, which is the Data Protection Authority.
e/ To obtain confirmation from the CK at any time that his/her personal data is being processed and, if so, the CK is obliged to provide him/her with the following information on request and to issue him/her with a copy of the personal data processed:
the purpose of the processing, the categories of personal data it processes, the recipients or categories of recipients to whom my personal data have been or will be disclosed, the intended period for which the personal data will be stored or, if this cannot be determined, the criteria used to determine this period; (v) the existence of the right to request from the controller the rectification or erasure of personal data relating to the customer or the restriction of its processing and to object to such processing, the right to lodge a complaint with a supervisory authority, the fact that automated decision-making, including profiling, is taking place.
f/ To obtain his/her personal data processed by CK in a structured, commonly used and machine-readable format, and to transfer it to another controller if the processing of the customer's personal data is based on consent to the processing of personal data; or the processing is carried out by automated means. Where possible, CK, as the data controller, will transfer the customer's personal data to another controller.
24.1 In the event of a dispute arising in connection with the tour contract, the customer, who is a consumer, has the right to an out-of-court settlement with the Czech Trade Inspection Authority. Detailed information on the conditions for out-of-court dispute resolution is available at www.coi.cz.
24.2 A customer who has purchased goods or services online and is a consumer may use the online dispute resolution platform to resolve the dispute. More detailed information on the terms and conditions of online dispute resolution can be found at http://ec.europa.eu/odr
25.1 The individual clauses of the Conditions are independent of each other; the total or partial invalidity of individual provisions does not invalidate the other provisions or the Contract or the Conditions as a whole.
25.2 By signing the contract, the customer confirms that he has read not only the terms and conditions but also the terms and conditions of carriage of the shipping company. If the customer has concluded an insurance contract through the CK, the customer also confirms acceptance of the general terms and conditions of the insurance company.
25.3 The terms and conditions are valid and effective for all contracts concluded from 1.1.2024
To download: Conditions for participation in the cruise (katalog PDF CZ)
During the cruise it is necessary to follow the conditions of the cruise company. The following are the basic provisions of the conditions of participation in cruises. Detailed conditions can be found on the cruise company's website.
We would like to warn you in advance that the organiser or cruise organiser organises cruises and tours in different destinations around the world, which may have different laws and regulations from those in the Czech Republic or the European Union. The Customer hereby confirms that it is fully aware of these facts and accepts them in full. Situations may arise in various locations or places visited during the cruise-tour or even before participation in the cruise-tour which are beyond the control of the organiser or the organiser of the cruise-tour to influence, change or mitigate and the passenger-customer acknowledges this information with full seriousness.
If such a situation arises and the organizer or the organizer of the cruise is not able to carry out the cruise-trip due to a threat to the trip by force majeure, due to changes in itineraries, political and security situation in countries or destinations, the organizer or the organizer reserves the right to change the material and time program for reasons arising from an unforeseeable and insurmountable obstacle arising independently of the provider's will (adverse weather, natural disasters, air accidents, traffic accidents, storms, floods, floods and earthquakes, shipping accidents, ship or boat accidents, war, pandemics, state of war, strike, terrorist attack, change in the political situation in the country, etc. ) or caused by a foreign person or customer. In this case, the situation cannot be considered as a defect of the cruise-tour. It is for these situations that each passenger is obliged to have an insurance policy with coverage from the time of confirmation of the travel contract until the end of the cruise-tour. The insurance covers risks related to pandemics and pandemic COVID-19, such as trip cancellation, repatriation costs, quarantine, medical assistance and hospitalization. The cruise company or the cruise organizer may offer the client to reschedule the tour according to its capabilities and disposition.
The customer buys the tour-cruise as a whole and not as a tour to a partial destination. For tours to regions where the current security situation may require an adjustment of the itinerary or cruise, there is no breach of the tour contract if there is a deviation in the payment itinerary from the originally planned cruise itinerary. The customer acknowledges that any such deviation from the originally planned itinerary is made to maintain his/her safety.
All cruises advertised in this catalogue are offered for sale by MSC Crociere S.A, hereinafter referred to as "the Company". Unless the context otherwise requires, in these Conditions (as defined below) the following terms shall have the following meanings:- "Booking" refers to the steps taken by the passenger to enter into a contract with the Company.- "Booking Conditions" means the circumstances and terms and conditions, as well as the information and conditions contained in the relevant Company catalogue or other information or conditions that will form part of your contract with the Company.- "Carrier" means the owner or charterer or operator of any land, sea or air transport, including the owner, charterer or operator of a ship, and its employees or agents, each acting or acting as a carrier. "Conditions of Carriage" means any conditions of carriage of a carrier providing transport of any kind, including sea, road and air. They include the statutory provisions of the country of the carrier concerned and may be the subject of international agreements; both statutory provisions and international agreements may individually or collectively limit or exclude the liability of the carrier. A copy of each carrier's conditions of carriage may be obtained from the company's head office. The conditions of carriage are incorporated in the contract as special conditions. "Contract" means the contract between the company and the passenger relating to the relevant voyage, as evidenced by the issue of the invoice sent by the company to the passenger. All bookings are subject to the terms and conditions of the booking.- "Cruise" means the cruise on board the ship as described in the relevant Company catalogue or other written documentation produced for or on behalf of the Company.- "Organiser" means MSC Crociere S.A., with registered office at 40, Avenue Eugène Pittard, CH-1206 Geneva, Switzerland, which organises and sells or offers for sale packages of services, either directly or through its sales agent.- "Passenger" means any person named in the booking, on the confirmation invoice or on the ticket issued by the Company.- "Package" refers to the cruise as well as to any flight or package of services before and after the cruise, but not to shore excursions or shuttle services in certain ports.- "Sales Agent" means a person who sells or offers for sale packages of services put together by the organiser.- "Shore excursion" means any excursion or activity offered for sale by the company which is not included in the total price of the cruise.
1.1 In order to make a reservation, the passenger must contact an authorized sales representative or a representative of the Company.
1.2 The person making the booking confirms by making the booking that all persons designated during the booking process and named on the relevant booking invoice/travel contract accept the binding nature of the booking conditions and that he/she as such has the right to accept the booking conditions on behalf of all persons named on the booking invoice/travel contract.
1.4 Each person named in the booking becomes a passenger.
2.1 This Agreement shall be governed by Swiss law, any claim or dispute that cannot be otherwise resolved shall be resolved and litigated in accordance with Swiss law and any legal proceedings shall be held before a court of competent jurisdiction.
2.2 Each cruise is subject to availability at the time of booking. No contract will be concluded until the deposit has been paid in part or in full.
2.3 The full price must be paid no later than 45 days before the start of the cruise.
2.4 If a booking request is made 40 days before the start of the cruise, the full price must be paid in full at the time of booking.
2.5 If any passenger fails to pay the balance due within 55 days prior to the commencement of the cruise, the Company shall have the right to cancel his/her booking without notice and recover cancellation charges (see paragraph 9 below) whether or not his/her place has been re-sold.
3.1 The price of the cruise will not be changed within 20 days prior to the start of the cruise or after the company has received payment of the full price of the cruise.
3.2 The Company reserves the right to modificate prices at any time before the dates set out in paragraph 3.1 above to take account of changes:
(a) the cost of air transportation;
b) the cost of fuel used to power the ship;
(c) duties, taxes or service charges such as port and airport charges.
Changes may be upward or downward.
On point (a): Any change in the price of the package will be equal to the extra amount charged by the airline.
On point b): Any change in the price of the cruise will be equal to the price/increase in the price per barrel of fuel per number of passengers on board the ship.
3.3 If these amounts increase by more than 10% of the price, the passenger will be entitled to cancel the contract and to a full refund of the price paid for the cruise in question, but not to a refund of the premium paid. The Passenger must notify the Company in writing of the exercise of this right within 10 days of receiving notice of the price increase.
The company requires the passenger to take out an insurance policy or equivalent. Min EUR 100,000
5.1 Passengers must have passports that are valid for the duration of the cruise and for 6 months after the date of its termination. Some countries, namely Russia and the USA, require machine-readable passports with a digital photograph.
5.2 The Company does not guarantee that any passenger will obtain a visa; it is the responsibility of each individual passenger to obtain a visa.
6.1 The Passenger warrants that he/she is fit for sea and air travel and that his/her conduct or condition will not impair the safety or comfort of the ship, aircraft or other passengers.
6.2 Any passenger whose medical condition may adversely affect his/her fitness to travel must provide a medical certificate before booking. Pregnant women at any stage of pregnancy are advised to consult a doctor before commencing travel.
6.3 The Carrier does not have suitable facilities on board the ship for childbirth. The Company will not accept the booking of any passenger who has reached her 28th week of pregnancy or more during the voyage. 6.4 Pregnant passengers who have not reached their 28th week of pregnancy must obtain a medical certificate certifying their fitness to travel prior to embarkation.
6.5 If a passenger was not aware of her pregnancy at the time of booking and could not reasonably have been aware of her pregnancy and cancels the booking due to her pregnancy, as soon as reasonably practicable, the Company will refund the full amount paid by the passenger and will have no further financial liability to her.
6.6 The Company and the Carrier expressly reserve the right to refuse boarding or embarkation to any Passenger in a advanced stage of pregnancy without any financial liability arising from such refusal.
6.7 The Company and the Carrier reserve the right to require ANY passenger or passengers to produce a medical certificate confirming his/her fitness to travel on the Boat. 6.8 It is important for the safety and comfort of all passengers who are disabled, infirm, mobility impaired or handicapped that they are given the fullest possible information when making a booking.
6.9 Physically or mentally disabled passengers who require special care or assistance (including wheelchair users) must inform the Company in writing before booking of the nature of their disability, the medical equipment they wish to bring on board and any medical or other assistance they may require. Some passengers may also need an escort to travel with them who will be ready and able to assist them.
6.10 Any passenger who is referred to a wheelchair must be provided with their own standard size folding chair and must be accompanied by a person who is ready and able to assist them.
6.11 The Company reserves the right to refuse any passenger who has failed to inform the Company in an appropriate manner of his disability or the need for an escort, as well as any such passenger who, in the opinion of the Company or the Carrier, is unfit to travel or whose condition may endanger himself or others on the cruise.
6.12 Disabled passengers, wheelchair passengers or passengers with reduced mobility are unlikely to be able to disembark at ports where the ship is not moored at the shore. A list of these ports will be supplied by the company on written request.
6.13 If the Carrier, the Master or the Ship's Surgeon considers that a passenger is unfit to travel for any reason, that he may endanger the health or safety of others, that he may cause permission to land to be refused at any port, or that he may render the Carrier liable for support, assistance or repatriation, the Master will have the right to refuse to embark, disembark or transfer such passenger to another cabin or stateroom at any port. The ship's doctor shall have the right to administer first aid and any medicine, drug or other substance to the passenger, to place him in a ship's hospital or similar facility in any port or to isolate him in such a facility, provided that the ship's doctor or the master deems such action necessary. Refusal of the Passenger to co-operate with this procedure may result in his disembarkation at any port and neither the Company nor the Carrier shall be legally liable for any loss, cost or compensation to such Passenger.
6.14 If a passenger is denied disembarkation due to a medical condition or fitness to travel, neither the Company nor the Carrier shall have any financial liability to the passenger. 6.15 The Company, the Carrier or the health authorities at any port shall be entitled to require the completion of their own health questionnaires. Passengers are required to provide them with accurate information about the symptoms of any illnesses including but not limited to digestive diseases. The Carrier may refuse to embark any passenger whom it believes to have symptoms of any illness including, but not limited to, viral or bacterial illness caused by Norovir. A passenger's refusal to complete a medical questionnaire may result in his/her denied boarding.
6.16 If a passenger on the ship becomes ill with a viral or bacterial disease, the ship's doctor may ask him to stay only in his cabin to protect the health and safety of others.
6.17 Passengers are advised that some foods may cause an allergic reaction in people intolerant of certain ingredients. If a passenger has any known allergy or intolerance to certain foods, it is imperative that they inform the Chief Steward at the first convenient opportunity after boarding.
6.18 For all children under the age of 12 months, we recommend that a doctor is consulted prior to booking.
7.1 The Company accepts no responsibility for medical care or medical facilities provided on land. You must take out a pooled medical travel insurance which covers medical treatment and repatriation.
7.2 The Passenger acknowledges that he/she is obliged to seek medical attention during the cruise if necessary and at his/her own risk, provided that a qualified doctor is on board the ship. There is a charge for medical services on board the ship.
7.3 The ship's doctor is not a qualified medical practitioner and the ship's medical centre is not equipped to the same standard as a land-based hospital. The medical supplies and medical facilities meet the requirements for the treatment of non-serious diseases as laid down by the competent authorities of the State in which the ship is registered. Consequently, neither the company nor the carrier or the ship's doctor shall be liable for the inability to treat any illness of a passenger.
7.4 In the event of illness or accident, the Company, the carrier or the Master may have to disembark passengers ashore for treatment. Neither the carrier nor the company shall have any objection to treatment at any port of destination or at any place where the passenger is disembarked. Medical facilities and their level vary from port to port. As regards the level of treatment on land, neither the company nor the carrier accepts any complaints or makes any guarantees.
8.1 Změny se prování dle interních předpisů prodejce-cestovní
10.1 The Company prepares the cruise many months in advance. Sometimes the Company may have to make changes for operational, commercial or other reasons and therefore reserves the right to make changes at any time.
10.2 In the event of a material change to a material term of the contract, the Company will inform the passenger or their travel agent in writing at the first reasonable opportunity of the cancellation or change to the itinerary in question. The passenger is purchasing the cruise as a whole and there is no change of destination by the travel agent of the given cancellation or change of travel itinerary. The passenger purchases the cruise as a whole and any change in the destination or destinations of the itinerary does not entitle the passenger to change the contract, cancel the contract and/or claim a refund or discount. If such a situation arises, the cruise company will usually offer the client these options (but is not obliged or bound to do so in any way):
a) accept the change,
b) book another cruise of the same or higher quality from the brochure, if available, c) book another cruise of lower quality from the brochure, if available, and be refunded the price difference, or
(d) cancel the relevant booking and receive a full refund of any amounts paid by him.
10.3 The Passenger must notify the Company directly or through their sales representative in writing of their decision within 7 days of being informed of the change.
11.1 The Company reserves the right to cancel any voyage at any time by giving written notice (if possible) to the passenger at any time.
11.2 In the event of cancellation due to any unusual or unforeseeable circumstance beyond the Company's control which the Company cannot avoid, although it has given it all due consideration, the Company will offer the Passenger the choice of these options:
(a) a full refund of all sums paid (but it is not obliged or in any way bound to do so)
or
b) booking another cruise of equal or higher quality from the brochure at no extra charge, if available
or
c) booking another cruise of lesser quality from the brochure, if available, with a refund of the price difference.
11.3 In the event of cancellation of a cruise for any other reason, the Company will offer the same options as in clause 11.2 and compensation if appropriate to the passenger during the duration of the cruise (but is not obliged to do so in any way).
11.4 The Passenger must notify the Company in writing of their decision directly or through their sales representative within 7 days of receiving notice of cancellation.
12.1 Subject to clauses 12.4 to 12.8, the Company accepts liability for death, personal injury or illness caused by its negligence or the negligence of any service provider included in the package of services. Where appropriate, the Company shall limit its liability in accordance with the agreements referred to in clauses 12.4 to 12.8:
(a) wholly due to the fault of the passenger
(b) as a result of unforeseeable or unavoidable acts or omissions of a third party which are unrelated to any services provided under this contract
(c) as a result of unusual or unforeseeable circumstances including, but not limited to, acts of God beyond the control of the Company or any service provider forming part of the cruise, the consequences of which cannot be avoided even by the exercise of all due diligence; and
(d) by reason of an event which cannot be foreseen or prevented by the Company or any service provider forming part of the voyage.
12.2 In respect of claims which do not arise from death, sickness or personal injury and which are not covered by the agreements referred to in clauses 12.4 to 12.8, the liability of the Company for undue performance of the contract shall be limited to a maximum of twice the price paid by the passenger for the cruise (excluding premiums and additional charges).
12.3 All transport prices (land, air and sea) are subject to the transport conditions of the respective carrier. They may limit or exclude liability. Transport conditions are included in the contract as standard. A copy can be obtained from the company on request.
12.4 The carriage of passengers and their baggage by air is governed by various international conventions and arrangements ("International Air Transport Agreements") including the Warsaw Convention 1929 (as supplemented by the Hague Protocol 1955, the Montreal Protocol 1999 or otherwise) or the Montreal Convention 1999. As passengers could hold the company liable for air transport, the terms of the international air transport agreements (including subsequent amendments and any new agreement that may be applicable to the contract of carriage between the company and the passenger) are normally incorporated into these contract terms. International air transport agreements may allow the carrier to limit its liability for death or personal injury, loss of and damage to baggage or for delay. The liability of the company is also determined accordingly. Copies of these agreements shall be provided by the company on request.
12.5 The carriage of passengers and their baggage by sea is governed by the Athens Convention of 1974 ("Athens Convention") as amended in 1976. The Athens Convention is incorporated by default into these Conditions and any liability of the Company or the carrier for death or personal injury or for loss of or damage to luggage caused by carriage by sea shall be assessed and determined solely on the basis of the Athens Convention. The Athens Convention limits the liability of the carrier for death of and personal injury to persons or loss of and damage to luggage, with special provisions for liability for valuables. Under the Convention, delivery of undamaged baggage is presumed unless the company (as carrier) receives written notice of: a) accidental damage before and during disembarkation or redelivery; or b) damage which cannot be considered accidental or loss, within 15 days after the date of disembarkation or the date on which the baggage in question was or should have been redelivered. Any damage which, according to the limits of the Athens Convention, is covered by the company shall be reduced in proportion to the negligence of the passenger and his maximum deductible as provided for in Article 8 (4) of the Athens Convention. Copies of the Athens Convention shall be provided by the Company on request.
12.6 As passengers could hold the Company liable for damages arising out of air or sea carriage, the Company shall be entitled to use all its rights, privileges and limitations available to it (including the Carriers' own conditions of carriage) and to which it is entitled under the Athens Convention as a defence against the actual carriers, and nothing contained in these Conditions shall be deemed to be a denial thereof. These Conditions shall cease to have effect only to the extent that the Warsaw Convention, the Montreal Convention, the Athens Convention or any other mandatory legislation invalidates or renders invalid any of their provisions.
12.7 The liability of the Company shall at no time be greater than the liability of any Carrier under its Conditions of Carriage or under its notices relating to or applicable to such Conditions of Carriage.
12.8 Except in respect of claims arising out of air transport (see paragraph 12.4 above), any compensation for death or personal injury and for loss of or damage to baggage which the Company may contractually, in accordance with these Conditions or otherwise, be liable to bear is subject to the limit of SDR 46,666 of liability for death or personal injury imposed by the Athens Convention.
12.9 Notwithstanding anything to the contrary contained in these Conditions, the Company shall not in any circumstances be liable for any direct or indirect or actual or anticipated loss of profit, revenue, serviceability or employment or other opportunity or for damages of a similar nature.
12. 10 The Company will not indemnify any passenger for direct or indirect damage caused by circumstances preventing the performance or fulfilment of the contract, including war or threat of war, strikes or labour disputes between management and employees of the Company or other organisations, terrorism or threat of terrorism, interruption of energy supplies, health hazards or epidemics, natural disasters, nuclear disasters, fires, dangerous climatic phenomena, hazardous sea conditions, suicide or attempted suicide of a passenger, intentional exposure of a passenger to unnecessary danger (except in an attempt to save human life), as well as the consequences of his/her participation in unusual and dangerous activities, and all similar circumstances beyond the control of the Company.
13.1 The Company reserves the right to decide, at its sole discretion or that of the Master of any ship (not unreasonably), whether to deviate from the published or usual itinerary, to slow down or speed up the voyage, to skip or change a scheduled port, to arrange equivalent carriage by another ship, to be towed or taken in tow by another ship, or to make any other similar manoeuvre it deems necessary for any reason whatsoever. Provided that any such decision is rational, no liability to the passenger shall arise for the company.
14.1 It is the duty of a passenger on board a ship to comply with the lawful requests of the captain or authorised officers and to allow them (together with other crew members) to search any passenger and any cabin, baggage and personal effects for safety and other lawful reasons.
14.2 The Passenger hereby consents to allow any such searches. 14.3 Passengers are required to have all necessary vaccinations prior to sailing and to have in their possession for the duration of the voyage all tickets, valid passports, visas, medical certificates and any other documents they may require in ports and on disembarkation.
14.4 Each passenger warrants that he/she is physically fit to participate in the cruise.
14.5 The Company or the Captain of any ship or aircraft reserves the right, at its sole discretion, to refuse at any time to allow any passenger to board or disembark from the ship or aircraft whose conduct, in its own actual experience, may endanger the safety, comfort or rights of other passengers.
14.6 No passenger shall take on board any ship or aircraft any dangerous goods or articles or animals.
14.7 The Company shall not be liable for any loss or damage caused to any Passenger by any breach of or failure to comply with the provisions of these Conditions and each Passenger shall indemnify the Company or any of its suppliers against any loss or damage caused thereby.
14.8 A Passenger's conduct during the Cruise shall not endanger the safety, peace and enjoyment of other Passengers.
14.9 Passengers shall not take on board any ship any live animals, weapons, ammunition, explosives or toxic or dangerous substances without the written permission of the Company.
14.10 The Passenger is fully liable for any damage caused to the Company, the Carrier or any supplier of the services constituting the package by his failure to fulfil his obligations. In particular, he/she is liable for any damage to the ship or its equipment or facilities, for injury or damage caused to other passengers or third parties, as well as for any fines, penalties and expenses he/she has caused to the company, the carrier or the service provider.
16.1 If a passenger has any complaints during the voyage, he/she shall inform the cabin crew as soon as possible. If the cabin crew is unable to resolve the problem, they must inform the company in writing no later than the end of the cruise. Failure to inform the Company of a complaint in a timely manner could adversely affect the Company's ability to deal with the complaint.
In the event of a tour operator's insolvency (bankruptcy), this issue has to be adapted to local regulations on guarantee funds as well as the relevant consumer protection laws.
This point is subject to the control of local authorities with regard to data protection laws in the respective countries.
Smoking is generally not allowed in places where food is served (cafeterias and restaurants), health centres, childcare areas, corridors, lifts, public rooms, places where guests gather for safety drills, disembarkation or departures for excursions, public toilets, and bars located near places where food is served. Smoking in cabins is strictly forbidden and, due to the risk of fire, smoking is not allowed on cabin balconies.
If you are a member of the MSC Club , you are only able to redeem MSC Club discounts on individual cruises and this is upon request. The discount and eligibility for the discount is always determined by the cruise company and there is no legal entitlement to the discount. RIVIERA TOUR is not able to influence the amount of the discount and its eligibility. On cruises with transportation and delegate, MSC Club discounts are not applicable in any case. Therefore, we recommend that you take advantage of discount vouchers or first minute purchases.
In order to ensure the health and safety of clients during the cruise, the company has developed a series of procedures that will be followed throughout the cruise, from the booking process to disembarkation. For safety reasons, the carrier, organiser, delegate or captain has the right to refuse embarkation or order early disembarkation for anyone who does not follow these procedures and, after medical examination, does not meet the conditions for participation in the cruise or tour. Clients are obliged to respect and take the measures indicated on the page.
General terms and conditions of insurance of Slavia insurance company can be found in the section insurance on cruises - click here.