Insurance for cruises
We recommend that you consider the following information carefully and in detail. Our experience is based on actual situations where we have had to deal with unexpected medical problems and even life-saving situations on a boat. This is when you realise how important it is to have not only a valid travel insurance policy, but above all an insurance policy with appropriate limits of cover. You need to remember that your stay will be 60% at sea and any medical assistance involving air transfer from the ship is hugely costly. Without valid insurance with appropriate insurance limits, this is indeed a huge problem, sometimes even life-threatening. The cruise company strongly urges you to take out an insurance policy.
Therefore, valid travel insurance for cruises is a condition for concluding a travel contract. Please note that you will not be allowed to board the ship without insurance. Confirmation of the insurance must be presented to the travel agent in English before tickets are issued. You will not be allowed to board the ship without this confirmation.
Due to the destinations and locations, we recommend all clients to take out comprehensive travel insurance including trip cancellation. CK RIVIERA TOUR offers you insurance from SLAVIA insurance company. From our experience, we know that this investment will pay off. Insurance can only be arranged when booking a cruise - it cannot be arranged additionally! It is not possible to take out comprehensive insurance additionally.
CK RIVIERA TOUR offers you a special cruise insurance, which is adjusted for situations and events that may occur with a cruise on the high seas further than 5 nautical miles from the coast, which are usually not covered by standard insurance policies. In addition, this insurance also takes into account the possibility of missed embarkation.
When choosing insurance, the place of the tour-cruise and the amount of cancellation are decisive. According to these parameters you will quickly choose the right insurance for you. Our consultants will be happy to advise you on choosing the right insurance.
We present you a travel insurance offer for cruises at sea from the insurance company SLAVIA a.s. This insurance will ensure you a carefree holiday in peace and security. The travel insurance is not included in the travel contract. The concluded travel insurance cannot be cancelled, changed or revoked in the event of a change or cancellation of the tour.
Offering insurance for cruises at sea (including cancellation)
Pay close attention to the maximum limit of your travel insurance. If you change or purchase additional trips, packages, etc., the maximum cancellation limit of the travel insurance cannot be increased. In such a case of cancellation, the insurance benefit will be calculated on the maximum cancellation limit with a 20% excess.
If you need to increase the insurance limits, we can arrange an upgrade of the cancellation amount insurance - change of insurance package - insurance limit. This service is on request and we charge a fee of CZK 300 per change for each individual insurance policy.
EVROPA* | PLUS | EXCLUSIVE | PREMIUM | GOLD | TOP | VIP |
|---|---|---|---|---|---|---|
Limit storna | max. 30.000 Kč/os. | max. 40.000 Kč/os. | max. 50.000 Kč/os. | max. 100.000 Kč/os. | max. 150.000 Kč/os. | max. 200.000 Kč/os. |
Kód pojištění | TP 30 | TP 40 | TP 50 | TG 100 | TT150 | TV200 |
Platnost | EVROPA | EVROPA | EVROPA | EVROPA | EVROPA | EVROPA |
Plavba na 7 nocí (10 dnů) | 1.600 Kč | 2.000 Kč | 2.300 Kč | 3.800 Kč | 5.300 Kč | 7.000 Kč |
- za každý další den | 160 Kč | 200 Kč | 230 Kč | 380 Kč | 530 Kč | 700 Kč |
Děti do 18 let | sleva 50% | sleva 50% | sleva 50% | sleva 50% | sleva 50% | sleva 50% |
* embarkation and disembarkation must be within the EU
SVĚT | MAXIMUM | WORLD | OVERSEAS | LUXURY | AFFLUENCE | INDIVIDUÁL |
|---|---|---|---|---|---|---|
Limit storna | max. 60.000 Kč | max. 80.000 Kč | max. 100.000 Kč | max. 150.000 Kč | max. 200.000 Kč | max. 200.000 Kč |
Kód pojištění | TM60 | TW80 | RO100 | TL150 | TF200 | INDIVIDUÁL |
Platnost | EVROPA-SVĚT | EVROPA-SVĚT | EVROPA-SVĚT | EVROPA-SVĚT | EVROPA-SVĚT | EVROPA-SVĚT |
Plavba 7 nocí (10 dnů) | 4.100 Kč | 4.500 Kč | 4.800 Kč | 6.200 Kč | 7.600 Kč | dle nabídky |
- za každý další den | 410 Kč | 450 Kč | 480 Kč | 620 Kč | 760 Kč | dle nabídky |
Děti do 18 let | sleva 50% | sleva 50% | sleva 50% | sleva 50% | sleva 50% | sleva 50% |
Prices valid as of 1 January 2025. Prices are subject to change from time to time, current price list and terms and conditions are valid on this page.
In the event of a need to increase the insurance limits, we can additionally provide you with an upgrade of the cancellation insurance - when changing the insurance package - the insurance limit. This service is on request and we charge a fee of 100 CZK for this service for each individual policy change;
TOTO POJIŠTĚNÍ JE PLATNÉ I NA POJISTNÉ UDÁLOSTI V MEZINÁRODNÍCH VODÁCH. | |
|---|---|
Pojištění léčebných výloh* | 10.000.000 Kč |
Storno cesty** (limit na osobu, spoluúčast 20%) | Dle limitu storna |
Akutní stomatologické ošetření (včetně extrakce nebo výplně) | 15.000 Kč |
Nezbytné náklady na dopravu a ubytování opatrovníka | 30.000 Kč |
Majetková újma | 2.000.000 Kč |
Újma způsobená člověku na zdraví a při usmrcení | 2.000.000 Kč |
Smrt následkem úrazu | 400.000 Kč |
Trvalé následku úrazu | 400.000 Kč |
Poškození, zničení, odcizení a ztráta jedné věci | 15.000 Kč |
Zpoždění zavazadel | 5.000 Kč |
Odškodné za každý započatý den hospitalizace spadající do doby trvání zájezdu, pokud hospitalizace trvá déle než 24 hodin, vztahuje se jen na poškozenou osobu | 500 Kč/den; max. 10.000 Kč |
Odškodné za každý započatý nevyužitý den dovolené z důvodu úmrtí blízkých příbuzných pojištěného a rovněž blízkých příbuzných jeho manžela/manželky či registrovaného partnera/partnerky | 500 Kč/den; max. 10.000 Kč |
Odškodné za každý započatý nevyužitý den dovolené z důvodu zmeškání nalodění na loď (zpoždění hromadného dopravního prostředku, nepojízdné vozidlo nebo dopravní nehoda) | 500 Kč/den; max. 10.000 Kč |
Úhrada poplatků vynaložených za vydání náhradního cestovního nebo přepravního dokladu, včetně dopravy do místa nejbližšího zastupitelského úřadu | max. 5.000 Kč |
Covid na léčebného výlohy je automaticky hrazen v základní sazbě pojištění | ANO |
*úhrada ubytování a stravování nehrazeného místními úřady | max. 35.000 Kč |
*úhrada dopravy do ČR, pokud není možné přicetovat dle původního cestovního plánu | max. 35.000 Kč |
Pozitivní test nebo karanténa - před odjezdem na plavbu | ANO - likvidní |
Pozitivní test nebo karanténa - při nalodění | Likvidní jen u plaveb s vlastní dopravou |
Pozitivní test nebo karanténa - během plavby (není likvidní storno nebo odškodné) | Jen náklady |
Covid na léčebné výlohy | 10.000.000 Kč |
* outpatient treatment including prescribed medication, hospitalization and medical treatment during hospitalization, transportation to the nearest medical facility, transportation of the insured back to the home country, transportation of the body remains
** due to a serious acute illness or injury of the insured; death of the insured, sudden death of one of the insured's close relatives; destruction, damage or loss of the insured's property before the start of the tour.
Download World Insurance Product Information Document
Download Information document about the insurance product SP TRAVEL INSURANCE
Download Pojistovna Slavia - General Terms and Conditions of Travel Insurance
Exclusions from insurance
We would like to draw our clients' attention to some exclusions from insurance:
1. Insurers shall not provide insurance benefits for acts not provided by a medical facility, medical professional or doctor, preventive examinations, vaccinations, check-ups and medical acts not necessary for diagnosis, extra care, treatment not scientifically or medically recognised, purchase of medicines for the treatment of diseases diagnosed before the insured person starts his/her journey to abroad and medicines which the insured has already started taking before the start of the trip abroad, the purchase of nutritional supplements, including vitamin preparations, dietary foods for special medical purposes and cosmetic products, even if prescribed by the attending physician, hormone therapy, prescription of contraceptives, detection of pregnancy or treatment of infertility and sterility, artificial insemination of the transport of the insured in accordance with Art. 1(2)(d) and Art. 1, point 3 of this part of the Policy Conditions without the prior consent of Slavia or its partner, chiropractic treatment, acupuncture, acupressure, homeopathy or other type of alternative treatment, rehabilitation, physiotherapy, massage, spa treatment, convalescent stays, stays in sanatoriums, health resorts, worsened or stably bad geopolitical, climatic, ecological or epidemiological situation in the destination country. Furthermore, insurers do not cover medical expenses incurred as a result of the insured's death, accident or illness if the death, accident or illness was caused by, or the expenses had to be incurred as a result of: Ingestion of alcohol, drugs, narcotics, medications not prescribed to the insured, withdrawal symptoms from alcohol, drugs or other narcotics, knowing failure to follow the instructions of the attending physician, knowing failure to ingest or misuse medications prescribed to the insured, operating a motor vehicle without a license, illness, pre-existing conditions at the time of taking out the insurance, chronic or recurrent illnesses, except for costs relating to the provision of necessary or urgent treatment and to acts which are necessary to avert an imminent threat to the life or health of the insured mental disorders, mental illnesses, psychological examinations, psychotherapy, including treatment of depressive conditions and psychoses, complications in pregnancy arising after the 26th day of the month of the insured's death, and artificial termination of pregnancy, including childbirth, except for medically indicated artificial termination of pregnancy:- for medical reasons until the end of the 12th week of pregnancy,- for genetic reasons until the end of the 24th week of pregnancy. week of pregnancy,- for reasons endangering the life of the mother irrespective of the duration of the pregnancy, infection with sexually transmitted diseases, aesthetic and plastic surgery, failure to undergo compulsory vaccination before going abroad, attempted suicide and suicide, conscious participation of the insured in any war, rebellion, insurrection, exposure to nuclear energy or radioactive material, handling of firearms or explosives. Furthermore, it does not cover any expenses incurred following an unjustified refusal of transport or refusal of the method of transporting the injured person back to his home country, if such transport is approved by the attending physician abroad.
2. GENERAL CLAIMS FOR ALL INSURANCES: Coverage excludes cases caused by fraud; flood, inundation, volcanic eruption, earthquake, atmospheric phenomena classified as natural disasters, nuclear transmutation, radiation caused by artificial acceleration of atomic particles; war, protests, revolutions, mob frenzy and movements, looting, acts of terrorism and vandalism.
Trip/cruise cancellation
If you are undecided whether to use a change of person or cancel your tour, please complete one of the forms below and send it to us immediately. All necessary details must be included on the form. In the event of a change of participants, we will send you a corrected travel contract with a calculation of the contract change fee. The contract change fee must be paid immediately.
In case of cancellation, please fill in the cancellation form and send it immediately to the email: [email protected] or in writing to the address below.
Download Travel-contract cancellation form
Download Form Medical expenses during cruise (for insurance company)
You can also send the cancellation form by post to our address:
RIVIERA TOUR s.r.o.
Lidečko 31
756 12 Horní Lideč
Please note that the decisive period for calculating the cancellation fee starts when the cancellation form is delivered to our travel agency. On receipt of the cancellation form, we will send you a proof of cancellation of the travel contract with the amount of the cancellation fee. If your deposit was less than the amount of the cancellation fee, this cancellation fee must be paid immediately.
In the event of cancellation, the insurance company pays the insurance claim on the amount paid by the client to the travel agency - not on the amount of the calculated cancellation. Therefore, the cancellation fee must be paid before sending the documents to the insurance company. If all documents are provided and the claim is settled without any problems, the matter is resolved by the insurance company within approximately 60 days, where the client receives the insurance benefit from the insurance company on his account (approximately 80% of the amount paid).
Reimbursement of additional payment in case of insurance liquidity
In case you are insured by Slavia insurance company through CK RIVIERA TOUR and the insurance company recognizes your insurance event as liquid, there is no need to pay the supplementary payment of the travel contract if the liquidity of the insurance event covers the supplementary payment of the calculated cancellation. In such a case, we will make a mutual credit and send any overpayment directly to the client's account within 14 days after the end of the tour.
Please be advised that you must report an insured event to the insurance company immediately to the insurance company. You can report a claim on Slavia pojišt'ovna's telephone number 255 790 111 every working day from 8 a.m. to 6 p.m.
When reporting, please prepare the following information:
your contact
telephone number
estimate of the amount of damage
location of damage
cause of damage
date of damage
insurance policy number (found on the cards in the departure instructions or on the boarding pass).
A telephone call does not replace a written report of damage (signature required), it is only used to inform about the damage.In case of cancellation, the insurance company pays the insurance benefit from the amount paid by the client to the travel agency - not from the amount of the calculated cancellation. Therefore, the cancellation fee must be paid before sending the documents to the insurance company. If all documents are provided and the settlement is smooth, the matter is resolved by the insurance company within one month, when the client receives the insurance benefit from the insurance company on his account (about 80% of the amount paid).
Assistance when travelling abroad
In case of injury, treatment or doctor's visit abroad, please contact:
ASSISTANCE SERVICE | ASSISTANCE CENTRE
Adresa / address:
Global Assistence
Dopraváků 749/3
184 00, Praha 1
Czech Republic
Tel: +420 296 339 679, +420 255 790 261
Fax: +420 296 339 630
E-mail:[email protected]
When contacting the helpdesk, please tell:
first and last name
date of birth
insurance policy number (on the back of the card or on the boarding pass)
address and phone number of the doctor and medical facility that provided you with medical care
Travel agency contact phone:
RIVIERA TOUR S.R.O.
Lidečko 31
75612 Horní Lideč
E mail:[email protected]
Phone: PO-PA +420 571 424 588
Emergency phone 24 hours only: +420 603 225 383
The RIVIERA TOUR travel agency will provide you with assistance and assistance in dealing with difficult situations, especially when it comes to accidental situations abroad. The departure instructions include basic language communication in English and the necessary telephone numbers and contacts. In the event of an emergency, please contact us at the above contact numbers and we will do our best to resolve your situation. This service is already included in the price of the insurance.
Please note that the practice of most insurers is that you must arrange and pay for all necessary services in the event of an insured event, including on-site medical treatment, yourself and only submit the claim to the insurer for reimbursement upon your return (this does not apply to very serious cases of sudden severe illness, etc.).
Therefore, we strongly advise you to have sufficient funds to cover unforeseen expenses during your trip. The travel agency cannot cover these extra costs.