Fire on MSC Orchestra - Riviera Tour clients are safe

Today's news of a fire on the MSC Orchestra cruise ship has caused legitimate concern for many passengers and their families. We would like to reassure all Riviera Tour clients that all our customers are safe and sound.

Thanks to the quick response of the crew and emergency services, the fire was quickly brought under control and the situation was managed without any harm to the health of passengers and staff. Riviera Tour was in close contact with the situation from the beginning and immediately initiated steps to ensure the continuation of the holiday for its clients.

We are pleased to announce that we have managed to rebook all upcoming cruises on other ships. Our clients will therefore not miss out on their holidays - itineraries will be kept as similar as possible and tours will run as planned.

Thank you for your trust and understanding. Your safety and satisfaction are our top priority.

"We have been sailing on MSC Cruises ships for over 20 years. This is the first time that such a problem has occurred and I am really happy that the ship's staff handled everything, especially for the safety of the clients. For RIVIERA TOUR it is mainly organizational problems, because only in May we had over 750 clients on MSC Cruises ships... We are glad that we managed to arrange rebooking of cruises from MSC Orchestra to other ships and our clients will not lose their holidays. Many thanks to our colleagues for their extreme dedication and great cooperation with MSC Cruises" said Pavel Ciž , CEO of Riviera Group.

Riviera Tour team