Payments and fees
On this page you will find an overview of most of the cruises and charges you may encounter on MSC Cruises. The list is for information only and may change over time. Please contact our staff for up-to-date information (contact here).
Advance payment
The customer is obliged to pay the deposit to the tour operator as specified in the regulations of the tour contract. The standard advance payment is 15.000 CZK per travel contract for cruises within Europe and 50% of the tour price for cruises by air. The balance of the tour must be paid at least 55 days before departure. When concluding a contract with an authorized dealer, the customer will deposit the deposit and the balance directly to the account of the travel agency. Charges for changes in bookings and cancellation fees are payable immediately.In the event that the customer fails to pay the tour price by the due date, the CK is entitled to withdraw from the contract without further notice. In this case, a bill will be sent to the withdrawn customer, together with the amount of the cancellation fee. If the amount of the cancellation fee exceeds the deposit paid, the customer is obliged to pay the balance within 7 calendar days from the date of the prescription.
Additional services
All additional services that are not included in the tour price are payable on the date of conclusion or completion of the travel contract for these services and are non-refundable. These include, but are not limited to, payment for travel and health insurance, provision of visas, entry permits, tickets, destination excursions, flights, testing, vaccinations, transfers and other sub-services. Payment for these services cannot be claimed back from the tour operator in the event of cancellation, cancellation or withdrawal from the travel contract by the tour operator or the tour operator. Compensation for damages or refund of billed services is excluded.
Charges for changes
All dates when the contract is signed - changes are really rare - fees apply
It is very important to note that every week the cruise company embarks approximately 25,000 passengers. This is a huge number. Just imagine that in an airline service, where approximately 300 people check in, you have to check in two hours before departure and, more importantly, you cannot change any of the information on the ticket. Therefore, we must respect the fact that we will want all the details when we draw up the travel contract. Any change to the travel contract is chargeable and the change fees are not small as it is a very complex process of many operations.
Download Fees, changes, cancellations and bankruptcy insurance - information (catalogue pdf CZ)
Fees for changes to cruise bookings are payable per change/person.
VÝŠE POPLATKŮ ZA JEDNOTLIVOU ZMĚNU | DO 55 DNŮ PŘED ODJEZDEM | 55-33 DNŮ PŘED ODJEZDEM | 24 DNŮ PŘED ODJEZDEM |
|---|---|---|---|
Změna jména (za každé jméno) | 2 100 Kč | 2 900 Kč | jen na vyžádání, min. 2 900 Kč |
Parkování | 250 Kč | 900 Kč | jen na vyžádání, min. 2 900 Kč |
Balíčky - výlety | zdarma | 490 Kč | jen na vyžádání, min. 2 900 Kč |
Pasové údaje (za každé jméno) | zdarma | 2 900 Kč | jen na vyžádání, min. 2 900 Kč |
* In case of failure to deliver passport details within 55 days prior to sailing, late delivery will be charged as a change.
Change of cruise participant
In the event that it becomes necessary to cancel the tour for any reason, we will offer you, if possible, to change the participants of the tour. If you can find replacements who will accept your travel contract in full, you will only pay the name change fee. This option applies to self-drive cruises and tours with transportation and delegate. In the case of air travel, name changes are not possible and the cancellation fee is 100%.
Cancellation of travel contract (cancellation)
If you do not have the possibility of a refund and it is necessary to cancel the travel contract, the following general terms and conditions apply: If the reason for the customer's withdrawal from the contract is not a breach of RIVIERA TOUR's obligations set out in the contract, or if RIVIERA TOUR withdraws before the commencement of the services due to a breach of obligation by the customer, the customer is obliged to pay RIVIERA TOUR a cancellation fee in the amount of:
POČET DNŮ PŘED ODJEZDEM NA ZÁJEZD - PLAVBU | VÝŠE STORNOPOPLATKU V % Z CELKOVÉ CENY ZÁJEZDU |
|---|---|
Od sepsání smlouvy do 141 dnů před odjezdem | 30 % z celkové ceny |
140-110 dnů před odjezdem | 40 % z celkové ceny |
109-100 dnů před odjezdem | 50 % z celkové ceny |
99-80 dnů před odjezdem | 60 % z celkové ceny |
79-69 dnů před odjezdem | 70 % z celkové ceny |
68-59 dnů před odjezdem | 80 % z celkové ceny |
58-54 dnů před odjezdem | 90 % z celkové ceny |
méně jak 53 dnů před odjezdem | 100 % z celkové ceny |
Download: Tour Service (pdf CZ)
The total price of the trip for the calculation of the cancellation fee does not include the cost of travel and health insurance if the client is insured through a travel agency. Travel and health insurance cannot be cancelled and must always be
paid in full.
Please note that for cruises the travel contract is valid for the entire cabin. It is not possible to cancel an individual person in a cabin! Please also note that in the event of cancellation, the insurance company does not settle the claim until after the tour has ended.
Trips with air transport are provided by scheduled air services. Your tickets are purchased on the date of signing the travel contract and tickets cannot be changed or cancelled. For tours and cruises with scheduled air transportation, there is a 100% cancellation fee at the time of purchase. It is not possible to change the name of a person on scheduled air tours. Group bookings cannot be cancelled even in part. Paragraph 6.3 of the contract does not apply to group tours.
The amount of cancellation fees is not negligible. It is due to the complexity of the whole booking system and the fact that at least 45 days before departure all data systems are closed and the possibility of changes is very difficult. Therefore, we strongly recommend all clients to take out comprehensive insurance including trip cancellation. In case you have paid a basic advance payment which is lower than the cancellation fee, this must be paid up to the full amount of the cancellation fee. We firmly believe that this situation will not arise and the above information will be for your information only.
Please note: Some of the offers listed in the catalogue and on this website have special cancellation policies beyond the above information (UAE Cruise). In this case, the fees and cancellation charges listed in the specific tour offer apply.
Additional payments and fees during the cruise
Warehouse
CATALOG-PDF-deposit-cards-service-fee
A deposit must be paid during the first day. This is an advance payment to the cruise company to open your account on the ship. It is not possible to pay with money in bars or shops on the ship. Everything is loaded into your hotel account and you pay with a magnetic card issued by the cruise company upon embarkation. You are fully responsible for the card and for any misuse of it. Therefore, in case of loss, please inform the reception or our delegate immediately and block the card. Deposit amount is set at a minimum of 250 euros per cabin, or if you wish to split the bill per cabin, the deposit amount is set at 150 euros per adult. Any purchases made on the ship in shops, bars, excursion purchases or service charge will be deducted from your deposit. In case your spending exceeds the deposit, it is necessary to top up the account with a further deposit. Otherwise, your account will be automatically blocked and you will not be able to use further services. The cash deposit is usually paid on board number 5 at the reception or at the Accouting desk.
Payment in cash:
Deposit to be paid at the reception on board the ship - 250€/cabin or 150€/person
On the last day before disembarkation you must come to the reception and pay the balance or you will be refunded the overpayment of the unused deposit.
Service fee
A service charge of 15% is automatically added to all your orders at bars and restaurants. If you are interested in saving, please pay attention to the information on page 20 of the BEVERAGE PACKAGES AND PACKAGES catalogue. When packages are purchased at the time of signing a contract, these packages can be purchased without a service charge. If you purchase beverages or discounted packages while on the ship, the service charge will be applied to those packages as well.
MSC Foundation
MSC Cruises and its charity, the MSC Foundation, is a patron of UNICEF. Therefore, we would like to ask you to help this charity, especially to build schools and help children in Brazil, with a donation of € 1. This amount of €1 is automatically added to your account. If you do not want to participate in this charity, just inform the staff when paying your bill. The amount will be automatically deducted immediately.
Service charge on the boat
As we have already mentioned, on the ship you do not pay at the bars with money, but with a card. There are no tips, gratuities or similar charges that are common in restaurants and hotels. Also there are no charges for the use of sunbeds, pool service , use of pools and jacuzzis etc. There are also no entrance fees for the theatre, animation programmes, discos, port charges, accommodation fees, etc. All these charges are included in the single service charge. The cruise company will automatically credit your account with a service charge of approx. from €12/night (Caribbean from approx. US$13.5/night) per adult and approx. from €6/night per child aged 2-12.
The service fee is automatically added to the cruise price from 1.12.2023 and is included in the total price of the cruise as stated in the cruise contract.
DESTINACE | 7 nocí DOSPĚLÝ | 7 nocí DÍTĚ 2-11 | 11 nocí DOSPĚLÝ | 11 nocí DÍTĚ 2-11 | Za každou noc navíc DOSPĚLÝ | Za každou noc navíc DÍTĚ 2-11 |
|---|---|---|---|---|---|---|
EVROPA | 2 100 Kč | 1 050 Kč | 3 300 Kč | 1 650 Kč | 300 Kč | 150 Kč |
RUDÉ MOŘE A EMIRÁTY | 2 100 Kč | 1 050 Kč | 3 300 Kč | 1 650 Kč | 300 Kč | 150 Kč |
KARIBIK A USA | 2 590 Kč | 1 330 Kč | 4 070 Kč | 2 090 Kč | 370 Kč | 190 Kč |
Port taxes
The total price of the cruise includes the price of the cruise, service charge and port charges. Port taxes are a mandatory charge for embarkation and disembarkation service, embarkation and disembarkation porterage and embarkation and disembarkation service at each destination and is automatically added to the cruise price in your cruise contract;
Payment of the bill at the end of the cruise
The final payment of the bill is made on the last day before disembarkation. The ship's service charge and Unicef contribution are automatically included in the bill. On the last night before disembarkation, you will receive a summary bill in your stateroom listing the advance payments received and your actual spending on the ship. Please double check your account. In case of discrepancies, please contact the reception immediately. If you are paying the bill in cash, pay the bill at the Deck 5 Reception-Accouting desk (unless otherwise stated) in the early morning hours before disembarkation. In case of overpayment, cash will be refunded, in case of underpayment, pay the balance in cash at the desk. Today on new ships payments are made at the payment terminal.
Payment by credit card
Currently, the hotel bill payment method is gradually changing on board MSC ships. The biggest difference is in the payment cards, where a distinction is made between DEBIT and CREDIT cards and all these transactions are now processed at the terminals on board.A credit card is a payment card linked to a loan which the cardholder can gradually repay and at the same time continue to draw on, or where the loan must be repaid in full within a certain period of time, and sometimes all bank payment cards, regardless of their system, are inaccurately referred to as "credit".
Credit Card
Credit cards today are issued mainly by financial institutions, primarily banks. If you decide to pay with this card, register at the bank terminal located on deck 5 or 6, where the system will first offer you a choice of language (not Czech), then select whether you have a debit or credit card, then select the participants in the cabin to whom the account should be loaded on your credit card, determine the amount of the deposit and after verification make an electronic signature;
If you have a credit card, it is a credit card linked to the credit. In case of unused deposit, the remaining amount on your card will be unblocked after your return from the cruise (only the signed bill will be handed in at the reception on the last day).
Debit Card
A debit card is a payment card directly linked to the owner's bank account, which allows financial transactions (cash withdrawals, cashless payments in a retail network or on the Internet, etc.) if there is sufficient money in the account to which the card was issued. Settlement usually takes place immediately after the transaction (online) or within a few days (offline), with the bank deducting the amount directly from the customer's account.
Payment methods on board the ship
1. Payment by credit card (Visa, Visa Elektron, MasterCard, American Express, Diners, Discover)
Check with your bank to see if your card is valid overseas
You must activate your credit card along with the ship's magnetic card using "Cruise Card Activation Points" - near the front desk.
If you have set daily or monthly limits you must contact the reception
Firstly you will be automatically withdrawn the deposit of €250
Then you will be offered the amount necessary to cover the overdrawn deposit
When registering your card you will enter your PIN
2. Payment by debit card (Maestro, Visa Debit, Master Card Debit)
You will enter a PIN when activating your (same as credit) card
Shop on board with magnetic card only up to the amount of the deposit, after which you must increase it
You must collect the unspent deposit, in cash, from the reception desk on the morning of the disembarkation.
Credit card activation procedure on the ship
In case it is not possible to register your card immediately at check-in, find the terminal on the ship, usually in the corridors of decks 5 and 6, and register your card as follows:
1) Make sure you have a credit or debit card:
If you have a debit card (card directly linked to the owner's bank account):
NOTICE: DEBIT CARD CANNOT BE USED IN THE USA AND ON CRUISES IN THE CARIBBEAN, BRAZIL, ARGENTINA...
The terminal will offer the language (English)
Choose whether the card is credit or debit
Select participants from the cabin who will draw from the card
Choose the deposit to provide (for debit card 300, 400, 500 euros)
Electronic signature of the cardholder
At the end of the cruise: Overdrawn:must repay at the terminal
Undrawn: collect at reception on the last day in cash
If you have a credit card (payment card linked to a loan):
The terminal will offer the language (English)
Select whether the card is credit or debit
Select participants from the cabin who will draw from the Card
Choosing the deposit they will provide ( for credit card 200, 250, 300 euros)
Electronic signature of the cardholder
At the end of the cruise: - Overdrawn: they will make the card available again at the terminal
Undrawn: the remainder will be unblocked on the card when they return from the cruise ( just hand over the signed bill at reception)
Important notice
If clients have a DEBIT CARD and do not use the deposit, they must collect the overpayment at the reception on the last day in cash. Late claims cannot be processed. All claims regarding the account must be settled directly on the ship. Not possible after return and departure from the ship.