Payments and fees
On this page, you will find an overview of most of the fares and fees you may encounter when travelling on MSC Cruises ships. The list is for information purposes only and may change over time. Our staff will provide you with the latest information (contact here).
Advance payment
The customer is obliged to pay the travel agency the deposit specified in the travel contract. As a standard, upon signing the travel contract, a deposit of CZK 15,000 is paid for travel contracts for cruises within Europe and 50% of the price of the trip for cruises by air transport. The balance of the trip must be paid at least 55 days before departure. When concluding a contract with an authorised dealer, the customer shall pay the deposit and balance exclusively directly to the travel agency's account. Fees for changes in booking and compensation are payable immediately.If the customer fails to pay the trip price by the deadline, the travel agency is entitled to withdraw from the contract without further notice. In this case, the excluded customer will be sent a bill with the amount of the compensation. If the amount of the compensation exceeds the deposit paid, the customer is obliged to pay the balance within 7 calendar days of the date of issue of the invoice.
Additional services
All additional services that are not included in the price of the trip are payable on the date of conclusion or supplementation of the travel contract for these services and are non-refundable. These include, in particular, travel and health insurance, visas, entry permits, tickets, excursions at destinations, air tickets, testing, vaccinations, transfers and other ancillary services. Payments for these services cannot be reclaimed from the travel agency in the event of cancellation or withdrawal from the travel contract by the customer or the travel agency. Compensation for damages or refunds for invoiced services is excluded.
Fees for changes
All data at the time of signing the contract – changes are really exceptional – fees apply
It is very important to realise that every week, the shipping company carries approximately 25,000 passengers. That is a huge number. Just imagine that when travelling by air, where approximately 300 people board the plane, you have to check in two hours before departure and, most importantly, you cannot change any information on your ticket. Therefore, it is necessary to respect the fact that we will require all details when drawing up the travel contract. Any change to the travel contract is subject to a fee, and the fees for changes are not small, as it is a very complex process involving many operations.
Download: Fees, changes, cancellations and bankruptcy insurance - information (catalogue pdf CZ)
Fees for changes to cruise bookings are payable for each individual change/person.
FEES FOR INDIVIDUAL CHANGES | UP TO 55 DAYS BEFORE DEPARTURE | 55-33 DAYS BEFORE DEPARTURE | 24 DAYS BEFORE DEPARTURE |
|---|---|---|---|
Name change (per name) | 2 100 Kč | 2 900 Kč | only on request, min. CZK 2,900 |
Parking | 250 Kč | 900 Kč | only on request, min. CZK 2,900 |
Packages - Excursions | free | 490 Kč | only on request, min. CZK 2,900 |
Passport details (per name) | free | 2 900 Kč | only on request, min. CZK 2,900 |
* If passport details are not provided 55 days prior to departure, late delivery will be charged as a change.
Change of passenger
If, for any reason, it becomes necessary to cancel the trip, we will offer you, if possible, a change of participants. If you find replacements who accept your travel contract in full, you will only pay a fee for the name change.This option applies to cruises with your own transport and trips with transport and a representative. In the case of air transport, a name change is not possible and the trip cancellation fee is 100%.
Cancellation of travel contract (cancellation)
If you are unable to find a replacement and it is necessary to cancel the travel contract, the general terms and conditions apply, which state: If the reason for the customer's withdrawal from the contract is not a breach of RIVIERA TOUR's obligations under the contract, or if RIVIERA TOUR withdraws before the start of the services due to a breach of obligations by the customer, the customer is obliged to pay RIVIERA TOUR compensation in the amount of:
NUMBER OF DAYS BEFORE DEPARTURE ON THE TRIP - CRUISE | CANCELLATION FEE AS A PERCENTAGE OF THE TOTAL PRICE OF THE TRIP |
|---|---|
From the signing of the contract to 141 days before departure | 30% of the total price |
140-110 days before departure | 40 % of the total price |
109-100 days before departure | 50 % of the total price |
99-80 days before departure | 60 % of the total price |
79-69 days before departure | 70 % of the total price |
68-59 days before departure | 80 % of the total price |
58-54 days before departure | 90 % of the total price |
Less than 53 days before departure | 100 % of the total price |
Download: Trip cancellation (pdf CZ)
The total price of the trip for calculating the cancellation fee does not include the price of travel and health insurance if the client is insured through a travel agency. Travel and health insurance cannot be cancelled and must always be paid in full.
Please note that for cruises, the travel contract applies to the entire cabin. It is not possible to cancel an individual person in a cabin! We would also like to point out that in the event of cancellation of the trip, the insurance company will only settle the claim after the trip has ended.
Trips involving air transport are provided by scheduled flights. Your tickets are purchased on the day the travel contract is signed and cannot be changed or cancelled. For tours and cruises with scheduled air transport, the cancellation fee is 100% at the time of purchase. It is not possible to change the name of a person on scheduled air tours. Group bookings cannot be cancelled, even partially. Paragraph 6.3 of the contract does not apply to group tours.
The cancellation fees are not insignificant. They are determined by the complexity of the entire booking system and the fact that all data systems are closed at least 45 days before departure, making changes very difficult. We therefore strongly recommend that all clients take out comprehensive insurance, including trip cancellation insurance. If you have paid a basic deposit that is lower than the cancellation fee, you will be required to pay the difference up to the full amount of the cancellation fee. However, we firmly believe that this situation will not arise and that the above information is for your information only.
Please note: Some offers listed in the catalogue and on this website have special conditions for trip cancellation beyond the above information (SAE Cruise). In such cases, the fees and cancellations listed in the specific trip offer apply.
Additional payments and fees during the cruise
Deposit
CATALOGUE-PDF- deposit-cards-service fee
On the first day, you must pay a deposit. This is an advance payment to the cruise company, which you use to open your account on the ship. It is not possible to pay with cash in the bars or shops on the ship. Everything is charged to your hotel account and you pay with a magnetic card issued to you by the cruise company when you board. You are fully responsible for the card and any misuse of it. Therefore, in case of loss, immediately inform the reception or our representative and block the card. The deposit amount is set at a minimum of €250 per cabin, or if you wish to split the bill in the cabin, the deposit amount is set at €150 per adult. Purchases made on board in shops, bars, excursions or service charges will be deducted from the deposit. If your spending exceeds the deposit, you will need to top up your account with another deposit/payment. Otherwise, your account will be automatically blocked and you will not be able to use any further services. Cash deposits are usually paid on board at reception on deck 5 or at the accounting desk.
Cash payment:
The deposit is payable at the reception desk on board the ship – €250 per cabin or €150 per person.p>
On the last day before disembarkation, you must come to the reception desk and pay any outstanding charges, or you will be refunded any unused portion of your deposit.
Warning:
In some destinations, the main currency on board may be set as the locally used or locally preferred currency. In such cases, if you pay in cash in a different currency on board or have an account in a different currency, you may be charged a transaction fee of approximately £6-10 per £200.
Service charge
A 15% service charge is automatically added to all orders placed at bars and restaurants. If you would like to save money, please refer to the information on page 20 of the DRINK PACKAGES AND PACKS catalogue. When purchasing packages upon signing the contract, it is possible to purchase these packages without a service charge. If you purchase drinks or discounted packages on board, the service charge will also be applied to these packages.
MSC Foundation
MSC Cruises and its charitable foundation, the MSC Foundation, are patrons of UNICEF. We would therefore like to ask for your help with this charitable activity, particularly for the construction of schools and assistance for children in Brazil, with a contribution of €1. This amount of €1 will be automatically added to your bill. If you do not wish to participate in this charitable activity, simply inform the staff when paying your bill. The amount will be automatically deducted immediately.
Service charge on board
As we have already mentioned, you do not pay with cash at the bars on board, but with a card. There are no tips, baksheesh or similar fees on board, which are common in restaurants and hotels. There are also no fees for the use of sun loungers, pool service, swimming pools, whirlpools, etc. There are no entrance fees for the theatre, entertainment programmes, discos, port taxes, accommodation fees, etc. All these fees are included in the single service charge. The cruise company will automatically charge your account a service charge of approximately €12/night (Caribbean approximately $13.5/night) per adult and approximately €6/night per child aged 2-12.
From 1 December 2023, the service charge will be automatically added to the price of the cruise and included in the total price of the cruise stated in the travel contract.
DESTINATION | 7 nights ADULT | 7 nights CHILD 2-11 | 11 nights ADULT | 11 nights CHILD 2-11 | For each additional night ADULT | For each additional night CHILD 2-11 |
|---|---|---|---|---|---|---|
EUROPE | 2 100 Kč | 1 050 Kč | 3 300 Kč | 1 650 Kč | 300 Kč | 150 Kč |
RED SEA AND EMIRATES | 2 100 Kč | 1 050 Kč | 3 300 Kč | 1 650 Kč | 300 Kč | 150 Kč |
CARIBBEAN AND USA | 2 590 Kč | 1 330 Kč | 4 070 Kč | 2 090 Kč | 370 Kč | 190 Kč |
Port taxes
The total price of the cruise includes the price of the cruise, service charge and port taxes. Port taxes are a mandatory fee for boarding and disembarking services, porter services during boarding and disembarking, and boarding and disembarking services at individual destinations, and are automatically added to the price of the cruise in your travel contract.
Local fees
In some destinations, the authorities require visitors to pay a local entry fee. These fees are subject to change, both in terms of the amount charged and their validity. These fees are not included in the price of the trip and the travel agency is unable to change or influence the amount of the fee in any way.
In the case of local fees, the fee will be charged to your ship account directly on board the ship.
Currently, the following destinations with local fees are known:
DESTINATION | FEE |
|---|---|
Venice | cca 5€/os. |
Iceland | cca 75€/os. |
Canada | cca 5 USD/os. |
MSC Foundation
MSC Cruises is a patron of UNICEF. We would therefore like to ask for your help with this charitable activity, particularly for the construction of schools and assistance for children in Brazil, with a contribution of €1. This amount of €1 will be automatically added to your bill. If you do not wish to participate in this charity initiative, simply inform the staff when paying your bill. The amount will be automatically deducted immediately. Payment is made on board the ship to your ship account.
Payment of the bill at the end of the cruise
The final payment of the bill is made on the last day before disembarkation. The service charge on the ship and the Unicef contribution are automatically included in the bill. On the last night before disembarkation, you will receive a summary bill in your cabin with a breakdown of the advance payments received and your actual expenses on the ship. Please check your bill. In case of any discrepancies, please contact the reception immediately. If you are paying your bill in cash, please pay your bill on board at the reception desk - Accounting desk (unless otherwise stated) in the early morning hours before disembarkation. In case of an overpayment, cash will be refunded to you; in case of an underpayment, you will pay the balance in cash at the counter. Today, on new ships, payments are made at a payment terminal.
Payment by credit card
Currently, MSC ships are gradually changing the method of payment for hotel bills. The biggest difference is in payment cards, where there is now a distinction between DEBIT and CREDIT cards, and all these transactions are now processed on terminals on the ship. A credit card is a payment card linked to a credit facility, which the cardholder can repay gradually and continue to draw on, or where the credit must be repaid in full within a certain period. Sometimes, all bank payment cards are inaccurately referred to as "credit" cards, regardless of their system.
Credit card
Credit cards are currently issued primarily by financial institutions, mainly banks. If you decide to pay by card, register at the bank terminal located on deck 5 or 6, where the system will first offer you a choice of language (Czech is not available), then select whether you have a debit or credit card, then select the cabin occupants whose account should be charged to your payment card, specify the amount of the deposit, and after verification, create an electronic signature.
If you have a credit card, it is a payment card linked to credit. If you do not use up your deposit, the remaining amount on your card will be released after you return from your cruise (you only need to hand in your signed bill at reception on the last day).
Debit card
A debit card is a payment card directly linked to the holder's bank account, which allows financial transactions to be carried out (cash withdrawals, cashless payments in retail outlets or on the internet, etc.) provided there are sufficient funds in the account to which the card is linked. Settlement usually takes place immediately after the transaction (online) or within a few days (offline), with the bank deducting the amount directly from the customer's account.
Methods of payment on board the ship
1. Payment by credit card (Visa, Visa Electron, MasterCard, American Express, Diners, Discover)
Check with your bank to see if your card is valid overseas.
You must activate your credit card together with your magnetic card from the ship at the Cruise Card Activation Points near the reception desk.
If you have daily or monthly limits set, you must contact reception.p>
The first time you use your card, a deposit of €250 will be automatically deducted.
You will then be offered the amount necessary to cover the overdraft.
You will enter your PIN when registering your card.
2. Payment by debit card (Maestro, Visa Debit, Master Card Debit)
When activating the card (same as for a credit card), you will be asked to enter your PIN.
You can only make purchases on board with your magnetic card up to the amount of your deposit; after that, you will need to increase your deposit.p>
Any unused deposit must be collected in cash from reception on the morning of disembarkation.
Procedure for activating a payment card on board
If it is not possible to register your card immediately upon check-in, locate a terminal on the ship (they are usually located in the corridors of decks 5 and 6) and register your card as follows:
1) Find out whether you are the owner of a credit or debit card:
If you have a debit card (a card directly linked to the owner's bank account):
PLEASE NOTE: DEBIT CARDS ARE GENERALLY NOT ACCEPTED IN THE USA AND ON CRUISES IN THE CARIBBEAN, BRAZIL, ARGENTINA, ETC.
The terminal will offer a language (English)
Select whether the card is a credit or debit card
Select the participants from the cabin who will use the card
Select the deposit you will provide (for debit cards 300, 400, 500 euros)
Electronic signature of the cardholder
At the end of the cruise: Overdraft: must be paid again at the terminal
Underuse: collected in cash at reception on the last day
If you have a credit card (payment card linked to credit):
The terminal will offer the language (English)
Select whether the card is a credit or debit card
Select the participants from the cabin who will use the card
Select the deposit they will provide (for credit cards 200, 250, 300 euros)
Electronic signature of the cardholder
At the end of the cruise: - Overdraft: they will make the card available again at the terminal
Underuse: the balance will be unblocked on the card after returning from the cruise (they will only hand in the signed bill at reception)
Important notice
If clients have a DEBIT CARD and do not use up their deposit, they must collect the overpayment in cash at reception on the last day. Later claims cannot be processed. All claims regarding the account must be settled directly on the ship. It is not possible to do so after returning and leaving the ship.