Internet packages, telephone and electrical connection

Internet on board

MSC has decided to invest in satellite internet capacity offered on board MSC ships for both our guests and crew members. In practice, this means that the internet bandwidth available is more than four times greater. The new satellite internet connection has been designed to be simple, with a choice of three different packages to suit different needs and numbers of devices (smartphones, tablets, laptops, etc.). All packages are available for the entire duration of the cruise or for just one day at a reduced price.

The price of the package is also based on the length and type of boat trip. We will prepare an individual offer for you based on the boat and your trip.

With continuous internet access, you can stay in touch with your loved ones at any time during the cruise, whether you use a smartphone, tablet or laptop. Wi-Fi connectivity allows you to share your experiences, stay informed or enjoy online entertainment. Order your internet package before your cruise and save 15% off the price, or order it directly on board the ship and ensure smooth and seamless communication. Satellite internet access is available in all public areas of the ship and in most cabins, including the luxurious MSC Yacht Club suites.

Internet packages are designed to meet the needs of every traveller. You can choose from options that allow you to:

Chat and communicate without limits – Send messages via apps such as WhatsApp or Messenger.
Always be available – Stay in touch via email and respond to important messages.
Browse the web – Get information, plan your time on land or simply have fun.

Benefits of our internet packages

Unlimited data access – Use the internet for as long as you want without worrying about exceeding your limit.
Multiple devices – Save money with group packages that allow you to connect multiple smart devices.

Internet packages

1) BROWSE package

The price of internet access on board MSC Cruises depends on the length of the cruise, the cruise itinerary, the number of devices and the type of internet package. The price of the BROWSE package for a week-long cruise starts at CZK 1,890 per device (specific price offers for internet packages available on request).

The BROWSE internet package includes:

Unlimited data
24-hour access
Web browsing
Sending and receiving emails and images
Chatting in messenger apps (e.g. WhatsApp)

Please note that with this package, you cannot watch videos or access websites for streaming videos or music (e.g. Netflix, Hulu, Amazon Music, YouTube, etc.) or video chat.

2) BROWSE & STREAM package

The price of internet access on board MSC Cruises depends on the length of the cruise, the cruise itinerary, the number of devices and the type of internet package. The price of the BROWSE & STREAM package for a week-long cruise starts at CZK 2,490 per device (specific price offer for internet packages available on request).

The BROWSE & STREAM internet package includes:

Unlimited data
24-hour access
Web browsing
Sending and receiving emails and images
Chatting in messenger apps (e.g. WhatsApp)
Video chat
Streaming music and videos
Posting videos and live streaming on social media

Activating an internet package

To access the internet on board, you will need:

One of the internet packages (BROWSE or BROWSE & STREAM) – choose the package that best suits your needs.
Mobile device – the smartphone, tablet or laptop on which you will use the internet during the voyage (the device cannot be changed during the voyage).

Once you have boarded the ship, simply follow the simple registration process:

Connect the device you wish to use to the Wi-Fi network named "HOTSPOT-MSC-ship name"
Register using your personal details (name and date of birth) and internet ID (listed on your ship card)
After registration, you will be automatically redirected to the activation page.
On the activation page, click the START button and the device will register for the package.
To register additional devices, log in with your username and password created during registration – the number of devices you can connect to your internet account depends on the type of package you have purchased (please note that you cannot change the registered device during the voyage).

Telephone on board

While sailing at sea, you may encounter situations where you need to call your loved ones or they need to call you on the ship. We strongly advise that when sailing on the open sea, your phone will use a satellite connection, which incurs significant charges.

Travel within the EU

Within the European Union, "European roaming" currently applies, whereby you can call from all EU ports at the same prices as in the Czech Republic. However, if you move away from the mainland and set sail, your mobile device will lose the signal from mainland transmitters and will actively start searching for a new network connection. In such cases, it will usually connect to a ship (satellite) signal.

In such cases, it is possible to call the mainland, but it is important to remember that this is a satellite connection and each such phone call is charged by your operator as an international call at the most expensive phone tariff, where a minute of call can cost you more than CZK 100. Therefore, we really do not recommend making phone calls from a boat when it is at sea. If necessary, we recommend using applications such as WhatsApp to make calls, which you can connect to via the boat's paid network (see above).

Travel outside the EU

If you are travelling outside the EU, you must arrange roaming for your destination with your operator. Always activate this service before departing on your cruise/trip.

Automatic time change

The automatic time change function is also related to mobile phones. Before boarding the ship, we recommend turning off this function in Settings. When sailing at sea, mobile phones receive mixed data, which may cause confusion at the port or on the ship. Incorrect time may lead to late arrival at the port and missing the ship's departure, for which clients will not be compensated in any way.

In the era of smart devices, it is also worth noting that the automatic time selection on your mobile phone also affects the time displayed on smart watches. If you own one, we recommend turning off this feature and following the ship's time.

Electrical connection on board

The ships are equipped with "classic" (European) sockets with a voltage of 220 V (including cruises in other parts of the world that use different plugs and voltages). Therefore, it is not necessary to purchase an adapter for your stay on the ship. However, if you plan to stay in local hotels before your cruise, we recommend that you purchase an adapter.

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Frequently asked questions

Below are answers to the most frequently asked questions we receive about internet connectivity on board:

What is satellite internet and how does it work?

When you are at sea, your device cannot connect to the internet using the high-speed broadband connection available on land. The satellite internet available on board works thanks to a connection between the ship and communication satellites in orbit.

Why is satellite internet slower than landline connections?

Internet data must travel a long distance between the antennas on the ship and the nearest satellite in orbit. During the connection, there may be obstacles or a number of things that interfere with or block the signal (e.g., storms and large objects such as steep mountains near the ship or tall buildings in ports). This interference can result in slow internet response or temporary unresponsiveness.

Why is satellite internet more expensive than regular land-based connections?

Providing onboard internet access via satellite connection involves significant investment in cutting-edge technology. The fees charged to those who use satellite internet services cover the considerable costs of providing the service.

Where is satellite connectivity available on board?

Satellite connectivity is available in all public areas on board and in most cabins, including all MSC Yacht Club suites. All you need is a mobile internet device (smartphone, tablet, laptop, etc.) and satellite internet. If you do not have access to a personal computer or mobile device on board, you can use the internet café on board.

Is the price for satellite internet the same on every ship?

Yes, package prices are the same for all our guests on every ship. The price of the internet package depends on the length of the cruise.

Do you also offer a "minute package" with satellite internet connection?

All MSC Cruises packages offer access to satellite internet either for 1 day or for the entire cruise. If you only want internet access for a short period of time, you can use the internet café, where you pay a fixed amount for the first 10 minutes and then a per-minute rate.

Can I change my internet package for another one?

Yes, it is possible to change from a one-day package to a package for the entire cruise. You can also switch to a more comprehensive package for either one day or the entire cruise. If you purchase a package for the entire cruise and then decide to switch to a more comprehensive package for one day, you will return to your original profile after this package expires.